Overview
Translate your way to success
CX Translate is a Kerv Experience app that translates real-time, webchats, SMS, email (released June 24) and other messaging conversations within Genesys Cloud. It helps you provide great customer service in any language, from any country, any time.
It’s easy to use, simple to enable and supports 110+ languages. Our customers use it to translate over 4 million messages per month, with a 99.95% translation accuracy. They’ve also enjoyed 100% uptime from summer 2023 to today!
Released in 2023 this new tool has already created quite a buzz, winning Highly Commended in the Best Innovation category of the Comms Council Awards, as well as creating many fans amongst its users.
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Benefits
CX Translate gives you tangible business results
Save money
You no longer need to hire multilingual agents in different countries. Gain economies of scale by using all your agents in a single resource pool, regardless of which languages they speak – so you can provide better service and shorter response times whilst reducing your costs.
Deliver better customer service
Serve your customers quickly in the language that works best for them. It’s integrated with Genesys Architect Workflows, so you can automatically select the customer’s language based on which website or WhatsApp number they used or collect information before the chat session starts.
You can now handle interactions with 99.95% accuracy, 100% of the time.
Reliable, secure and compliant
CX Translate is built and designed to provide continuous service 24×7. It’s a cloud service, which means we always keep it up-to-date with security patches and updates, and we have all the security measures and controls you’d expect in place – we are ISO27001 certified.
CX Translate has full support for GDPR Subject Access Requests (SAR) and deletion of Personally Identifiable Information (PII).
Kerv Difference
Creating amazing experiences with Genesys Cloud.
Genesys expertise
Building relationships
We’re here for the long haul and know how important it is for you to maximise your Genesys Cloud and CX Translate investment. Customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology. Deep dive and community sessions also ensure you have the information you need.
Assistance when you need it
Got any questions?
FAQs
Got a question about CX Translate?
As a Genesys Gold Partner we have created this app to work seamlessly with Genesys technology, so at the moment it is not available on other platforms.
No, you can purchase CX Translate through us, or via the AppFoundry regardless of who provides your Genesys licences.
It’s charged based on concurrent agent usage each month, with an additional charge if you use more than 250,000 characters of translation per agent.
There’s a minimum of 10 agents.
No. You can cancel any time you want to.
Not normally – there’s no minimum time period and 10 agents for a month is very affordable. If you aren’t sure whether CX Translate will solve your problem, then please talk to us – we’d love to hear from you!
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