Translate your way to success
CX Translate is a Kerv app that translates real-time, webchats, SMS, email and other messaging conversations within Genesys Cloud. It helps you provide great customer service in any language, from any country, any time.
It’s easy to use, simple to enable and supports 110+ languages. Our customers use it to translate over 6 million messages per month, with 99.95% translation accuracy!
Released in 2023 this new tool has already created quite a buzz, winning Highly Commended in the Best Innovation category of the Comms Council Awards, as well as creating many fans amongst its users.
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Benefits
CX Translate gives you tangible business results
Enhance Customer Service
CX Translate enables Contact Centres to deliver exceptional customer service, in any language. With near instant translations and automatic language detection integrated directly into the Genesys browser desktop, agents can focus on the conversation with their customer.
Reduce Costs
CX Translate helps reduce costs by eliminating the need to hire expensive multilingual agents. Instead, Contact Centres can leverage real-time translation capabilities to build efficient, multi-language skill pools within their team.
Consistent Brand Voice
To maintain a consistent brand voice, Contact Centres can customise communication styles – formal or informal – for different languages or queues. The ‘Keep-Words’ feature ensures trademarks and other key terms are always.
The Kerv Difference
Creating amazing experiences with Genesys Cloud.
Genesys expertise
We’re an award-winning Genesys Gold Partner focusing exclusively on Genesys technology. The deep knowledge and expertise that focus brings, guarantees you a highly skilled and efficient deployment.
Building relationships
We’re here for the long haul and know how important it is for you to maximise your Genesys Cloud and CX Translate investment. Customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology. Deep dive and community sessions also ensure you have the information you need.
Assistance when you need it
Kerv Experience solutions are agile and tailored to you. Whether you require the guidance of a CX Consultant to expertly navigate you through the customer journey, or the convenience of a 24/7 helpdesk support— our Genesys Cloud and CX Translate solutions have got you covered.
Got any questions?
FAQs
Got a question about CX Translate?
As a Genesys Gold Partner we have created this app to work seamlessly with Genesys technology, so at the moment it is not available on other platforms.
No, you can purchase CX Translate through us, or via the AppFoundry regardless of who provides your Genesys licences.
It’s charged based on concurrent agent usage each month, with an additional charge if you use more than 250,000 characters of translation per agent.
There’s a minimum of 10 agents.
No. You can cancel any time you want to.
Not normally – there’s no minimum time period and 10 agents for a month is very affordable. If you aren’t sure whether CX Translate will solve your problem, then please talk to us – we’d love to hear from you!
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