WhatsApp Recording for Compliance
WhatsApp Compliance Monitoring & Recording for Regulated Organisations
Speak to an expertOverview
Achieve full WhatsApp compliance with Kerv’s advanced recording and monitoring solutions
Ensure regulatory adherence with FCA, MiFID II, SEC, CFTC, FINRA, GDPR, and Dodd-Frank while maintaining employee privacy and seamless communication.
As digital communication continues to evolve, clients and colleagues increasingly rely on WhatsApp for day-to-day business conversations. But for regulated industries—especially financial services—these channels must meet stringent electronic communications (e-comms) compliance requirements. Regulators including the FCA, SEC, and ESMA now mandate that all in-scope WhatsApp messages and calls be recorded, archived, and retrievable for audit purposes.
Non-compliance has resulted in record fines for major financial institutions, highlighting the critical importance of implementing a robust WhatsApp compliance monitoring and recording strategy.
Kerv’s Compliance Cloud empowers organisations to capture, monitor, and securely archive WhatsApp chats, calls, voice notes, attachments, images, and emojis – ensuring full alignment with FCA, MiFID II, SEC, and GDPR regulations. Whether on corporate or BYOD devices, our WhatsApp compliance solutions ensure every business interaction is recorded and retrievable—without compromising personal privacy.
The Kerv Difference
Complete WhatsApp Compliance Recording
Comprehensive WhatsApp RecordingÂ
Unlike limited tools that only capture messages, Kerv’s solutions record every form of WhatsApp communication, including: and
- Voice notes, emojis, and multimedia files
- Messages and group chats
- Voice and video calls (audio capture)
- Images, file attachments, and documents.
This ensures complete evidential records of all communications—vital for FCA, MiFID II, and global compliance obligations.
Seamless User ExperienceÂ
Adoption is easy. Employees continue using the familiar WhatsApp interface—no new apps, no training barriers, and no disruption to productivity. Kerv’s solutions replicate the native experience, making compliance invisible yet effective.
BYOD and Corporate CompatibilityÂ
Kerv enables full flexibility for your device policies:
- BYOD (Bring Your Own Device): Separate personal and business chats, ensuring private conversations remain unrecorded.
- Corporate Devices: Record every WhatsApp communication for total visibility.
Kerv is the trusted partner for regulated organisations seeking secure, scalable, and regulator-ready communication capture. Our WhatsApp recording solutions are backed by industry expertise, proven technology, and continuous innovation – helping you stay compliant, competitive, and confident.
Our award-winning solutions enable your institutions to balance privacy with compliance, meeting internal governance and data protection standards simultaneously.
Benefits
Versatile, hassle-free WhatsApp compliance monitoring
Global Regulatory Compliance
Meet requirements from FCA, MiFID II, SEC, CFTC, FINRA, and GDPR with full audit-ready records.
Zero Disruption to Workflows
Continue using the native WhatsApp interface for effortless adoption and productivity.
Multi-Platform Coverage
Compatible with Android, iOS, WhatsApp Web, and Desktop, including multi-device setups.
Multi-Channel Surveillance
Extend your compliance coverage beyond WhatsApp to WeChat, Signal, Telegram, LINE, and other consumer messaging platforms.
Flexible Recording Options
Choose full recording for corporate environments or selective capture for BYOD deployments to respect employee privacy.
Simplified Archiving & Retrieval
Integrate seamlessly with existing archive platforms for fast, compliant data access and e-discovery.
Product Features
WhatsApp Phone Archiver
- Special wrapped version of WhatsApp, deployed via MDM or sideloading.
- Captures voice calls, chats, voice notes, images, files, and emojis.
- Configurable for full recording or business-only capture (ideal for BYOD).
- Fully compliant with FCA, MiFID II, SEC, and GDPR.
WhatsApp Cloud Archiver
- Uses the standard WhatsApp or WhatsApp Business app.
- Simple setup: scan a QR code to create a secure parallel web session.
- Records messages, images, attachments, voice notes, and emojis (excluding calls).
- Rapid deployment and scalable for global teams
Got any questions?
FAQ’s
Commonly asked WhatsApp archiving questions
WhatsApp GDPR compliance means all business-related communications are recorded, stored securely, and retrievable—while personal messages remain private. Kerv’s solutions offer data segregation to ensure full privacy and GDPR alignment.
Financial services and other regulated industries must capture all in-scope communications, including WhatsApp, under FCA, MiFID II, SEC, and GDPR regulations. Non-compliance can result in severe penalties and reputational damage. Kerv’s WhatsApp compliance recording ensures complete auditability and regulatory transparency.
Kerv offers two options:
- Phone Archiver: A wrapped WhatsApp client installed on the device, capturing all interactions (messages, calls, attachments).
- Cloud Archiver: A parallel recording session using the standard app, capturing all chat data.
Both integrate directly into Kerv’s Compliance Cloud, providing a unified, compliant data repository.
Under GDPR, organisations must protect and archive business data while safeguarding personal information. Kerv’s solution ensures only work-related communications are recorded, maintaining both compliance and privacy.
Kerv’s Compliance Cloud ingests WhatsApp data—texts, attachments, emojis – into a centralised archive. It integrates with major surveillance and archiving platforms, offering a single view for Compliance, Legal, and Surveillance teams.
- Simplifies multi-channel compliance management
- Reduces costs and complexity across communication platforms
- Keeps pace with evolving regulatory mandates
- Provides a single vendor, single platform approach to e-comms capture and oversight
Kerv includes proactive monitoring tools:
- The CDR-Reconciliation: Detects any gaps in recording.
- Configuration Inspector: Alerts you to configuration changes or anomalies.
These safeguards ensure 100% capture integrity.
Yes. Kerv’s WhatsApp compliance archiving supports both Android and iOS devices, including multi-device configurations.
Yes. Regulators such as the FCA, MiFID II, FINRA, and CFTC mandate that all business-related voice and electronic communications—including WhatsApp—be recorded and retained.
Absolutely. Kerv’s Phone Archiver solution uniquely records WhatsApp voice calls alongside chats, attachments, and emojis.
Client demand for WhatsApp communication continues to rise. Instead of prohibiting its use—which can hinder client relationships—implementing Kerv’s compliant recording solution allows you to communicate freely while remaining fully compliant.
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