With the increasing use of WhatsApp for business communications, it is necessary to include this platform in compliance recording. Regulations like FCA, MiFID II, and GDPR require organisations in financial markets and other industries to capture and archive all business-related communications. Failure to comply can result in substantial fines. WhatsApp compliance recording ensures that your communications are accessible for audits and regulatory reviews.

Kerv offers two solutions. Phone Archiver is a specialised WhatsApp version installed on devices, capturing all interactions. Cloud Archiver uses the standard WhatsApp app to record messages via a parallel web session. Both options integrate seamlessly with leading archive platforms. 

GDPR requires organisations to secure and archive personal data while respecting individual privacy rights. For WhatsApp, this means that business-related communications must be recorded, while private conversations must remain untouched unless explicitly permitted.

• Kerv’s Compliance Cloud is designed to capture communications from various platforms, including WhatsApp, WeChat, Signal, Telegram, and LINE
• The system captures texts, emojis, and shared files within WhatsApp, ensuring a complete record of interactions
• Kerv can also capture communications from other channels, providing a unified approach to compliance
• Kerv’s system can integrate with existing communication platforms, normalise data, and provide a single view for Compliance, Surveillance, and Legal teams

• Many firms struggle to identify the best tools to record different communication channels
• Implementing and managing compliance solutions across multiple platforms can be expensive and difficult
• Firms need to keep up with rapid changes in financial services regulations
• Kerv addresses these challenges by offering a tailored solution that simplifies processes and reduces workload
• Kerv provides a single vendor to manage all communication services and the systems needed to record them

• Kerv provides proactive monitoring of all communications
• The CDR-Reconciliation feature ensures that all calls and messages are recorded, providing immediate alerts if there are gaps
• Configuration Inspector provides immediate alerts if the configuration of any recording infrastructure is changed

Yes, our WhatsApp archiving solutions are compatible with all iOS and Android phones.

Under FCA regulations, and others including MiFID II, FINRA, CFTC and more, recording of all in-scope voice and electronic communications is mandatory. This includes WhatsApp messaging and voice calls.

Yes. Our technology partners have developed the only WhatsApp archiving solution which is able to record WhatsApp calls, as well as messages, images, file attachments and emojis.

That is always an option. However, increasing client demand to communicate via WhatsApp is driving many firms to use it to stay competitive. Putting a recording solution in place enables firms to retain customer loyalty and provides an additional layer of assurance that could not be achieved through policy alone.