Our Technologies

Mobile Compliance Recording

A range of robust, compliant mobile call recording solutions to meet every use case. Perfect for financial institutions, healthcare, education, legal and government.

Overview

App-Based, Network-Based and Device-Based FCA & MiFID II Compliant Mobile Recording

Firms regulated by the Financial Conduct Authority and MiFID II rely on our secure mobile call recording services to capture and store their employees’ mobile communications in order to stay compliant. But every organisation has different requirements, and what works for one may not work for another. That’s why we offer a range of network-based and app-based mobile voice recording solutions to compliantly capture and store your staff’s mobile calls and SMS and help you meet regulatory obligations, avoid the risk of fines and protect your reputation and brand.

A mobile recording solution for every business

Compliance

Meet compliance recording obligations under FCA, MiFID II, SEC, FINRA, CFTC, Dodd-Frank, NFA, FOIA and other regulations globally.

Global

Our mobile recording services are used by organisations not only in the UK but internationally, from Mainland Europe to the Americas and Far East.

Corporate and BYOD

Whether your employees use their own mobiles for work or are issued corporate devices, we can offer a recording solution to fit your use case.

Choice of archive

Do you want to store your recorded data in your existing repository or use one of our own archives? Whatever your preferred approach, we can help.

Consultancy

Do you even need true mobile recording? We sometimes find that other options such as recording MS Teams or other UC platforms offers a better fit.

Holistic

Eliminate data silos: we can unify all of your comms data under a single lens for easier, more effective oversight, reducing costs and minimising risk.

THE KERV DIFFERENCE

Why choose Kerv for mobile compliance recording?

Experience

The members of our team have over a decade’s experience providing mobile recording services. Our deep understanding of both the regulatory pressures that firms face, combined with our in-depth knowledge of the many compliance recording technologies on offer, makes us unique.

 

Vendor Agnostic

As an independent supplier of compliance recording solutions, we work with a range of technology partners to offer a full suite of mobile recording solutions. This way, we can consult with you and propose the best option to suit your needs.

 

Comprehensive Service

We can not only provide you with the right mobile recording solution but also, if desired, manage your entire communications estate. From mobile airtime contracts, voice services and collaboration tools to cloud telephony and data connectivity, we can offer a 360-degree service with a single point of contact.

Product Features

App-Based Mobile Recording

  • Network-independent: no need to change mobile carrier.
  • Device agnostic: compatible with Android and iOS phones.
  • BYOD & Corporate: maintain compliance even if staff use personal phones for work – capture business communications while keeping personal communications private. Also compatible with company-issued devices.
  • Global: being SaaS-based means our app-based recording solutions can be deployed internationally.
  • Coverage: we can offer solutions that don’t just rely on cellular data coverage or WiFi to make and receive calls but can also pass over GSM using the SIM’s voice minutes.
  • No CAMEL restrictions: unlike network-based solutions, which rely on CAMEL (“Customized Applications for Mobile networks Enhanced Logic”) network availability when roaming, app-based options will record anywhere.

Network-Based Mobile Recording

  • Perfect for corporate devices which are used solely for business.
  • No “user choice”: capture every voice call and text without any employee interaction.
  • Uses the phone’s native dialler.
  • No apps to install.
  • No change to existing phone numbers.

Device-Based Mobile Recording

  • Available specifically on Android phones.
  • Perfect for corporate devices which are used solely for business.
  • Network-Independent: no need to change mobile carrier.
  • No change to existing phone numbers.
  • No “user choice”: capture every voice call and text without any employee interaction.
  • Global: no country restrictions – can be deployed anywhere.

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FAQ’s

What you need to know

App-based recording solutions can be used to create a “dual persona”. By associating a separate “virtual” number to the app, to be used for work, business calls and texts can be recorded while keeping personal communications private.

If you want to ensure staff do not use the phone’s native dialler to make unrecorded business calls, you can achieve this by installing a data-only SIM in the device.

Not necessarily. In many countries, we can port your existing business numbers into our recording service, allowing you to keep using them for business and avoid changing business cards and email signatures etc. As your phones will still need an underlying SIM number, these can be sourced from your existing mobile carrier to replace the numbers that have been ported away.

Speak to an expert

Give us a few details and we’ll get right back to you.

Type your first name here
Type your last name here
Type your contact phone number here
Type the company you represent here