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Microsoft Teams Telephony

Your platform for integrated voice communications

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Overview

The world has changed, your voice communications need to keep up.

Hybrid working means that your people need to seamlessly collaborate with customers and colleagues, whenever and wherever they are. Microsoft Teams is a great collaboration tool, but without connecting it to the telephone network, it’s not delivering its full potential.

 

By integrating your voice communications with Microsoft Teams, you can eliminate your existing telephone connections and significantly reduce costs.

Our solutions

Three ways to implement Microsoft Teams telephony

Microsoft Teams Calling Plan

Using the standard Microsoft calling plan is the quickest way of integrating your Teams users with the telephone network, but it comes with limitations. It’s best for small or medium-sized companies who primarily make calls to UK destinations.

Microsoft Teams Direct Routing

Microsoft Teams Direct Routing allows you to take advantage of Kerv’s voice network, giving you access to competitive tariffs and international telephone numbers. We also include a management dashboard, so you can easily understand your calling costs. This is ideal for small or medium-sized companies who want to save money.

Voxivo4Teams

Voxivo4Teams adds extra functionality which allows you to unlock the full power of the Teams platform. It enables traditional Enterprise PBX features, such as hunt groups, IVRs, safe recording storage and retrieval. All from one easy-to-use web management screen.

This option is best for medium and large companies who want to easily manage their communications, with better uptime, greater control and enhanced regulatory compliance.

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THE KERV DIFFERENCE

All your communications on one powerful platform

Digital change experts

Kerv have a proven track record of using Teams as a platform to unlock organisation value. We have the widest range of Teams skills and applications available.

 

Innovative Teams Solutions

We create a new way of using Teams to improve voice communication and collaboration inside and outside of your organisation. Kerv can help you integrate your applications, contact centre technology and business processes to deliver exceptional team productivity.

 

Unlock exceptional value

Kerv are experts at Teams development, implementation and adoption. Our capabilities are unique and deliver significant organisational value. Fully integrating voice with Teams simplifies systems, reduces cost and drives productivity.

Seamless collaboration and peak productivity – from anywhere

Reduce Complexity

Integrating voice with Teams allows you to replace your existing PBX, telephone lines and desk phones with a single integrated communications solution.

Improve efficiency

Eliminating legacy voice technology, multiple communications platforms and numerous providers, can significantly reduce operating costs.

Make it easy

Giving your employees a single, easy-to-use desktop that handles every interaction including calls, chat and access to key applications, improves productivity.

Better customer connections

Put more wow into your customer experience. Take DDIs with you wherever you go and present local in-country phone numbers.

Improve compliance

Bringing all your communications onto one integrated platform, means that your information is in one place and compliance can be more easily monitored.

Intelligent routing

Upgrading to Voxivo4Teams allows you to optimise customer journeys, customise dial plans, implement time-of-day routing and develop IVR menus.

Got any questions?

Resources

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Latest resources on Microsoft Teams

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Latest resources on Microsoft Teams

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Latest resources on Microsoft Teams

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