Managed Cloud Contact Centre

Focus on your customers 100%

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OVERVIEW

We manage your cloud contact centre. You take care of business.

It’s always better to work to your strengths. Managed Cloud Contact Centre is a fully managed service that takes implementation, operation and continual improvement off your to-do list and onto ours.

 

So you can focus 100% on making your customer service better than ever.

 

As a Genesys Gold Partner and twice EMEA Cloud Partner of the Year, Kerv Experience helps you get the most value from the industry’s leading all-in-one contact centre solution.

Managed Service

Maximise your contact centre investment and let us worry about the details.

Hear from our Managed Service leads about the benefits of utilising our Managed Service offering.

Got any questions?

The Kerv Difference

Tech expertise that empowers employees and customers

 

Certified

We’re Genesys Cloud Professional certified engineers. You can be confident that our expertise is independently accredited.

 

Specialist

We specialise in Employee Experience (EX) and Customer Experience (CX) solutions. Making both great is the lifeblood of cloud contact centres.

 

Award-winning

We’ve consistently offered award-winning delivery and support for many years. 

Here to help all day, every day. We never leave you hanging.

Single point of contact

It’s a fully managed service, including worldwide telco support. You always know who your go-to guys are.

Comprehensive service

Service requests, change, consultancy and training when taking up our managed service option are all included.

Proactive monitoring

We anticipate issues materialising rather than waiting for them to happen. With a completely proactive approach, resolution times dramatically decrease.

Want to get started?

Resources

From our world to yours

From our world to yours

Gamification: Boost Agent Effectiveness & Contact Centre…

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Barnsley Leisure’s Digital Transformation for Community

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Personalisation and Empathy – Key to Contact Centre Futures

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Four Top Tips for Contact Centre Cost-Cutting in 2024

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Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.