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How BPOs can Automate with Care

  • Date
    Thu 14th September 2023
  • Time
    11:00am - 12:00pm
  • Event Type
    Webinar
  • Location
    Webinar

THIS WEBINAR HAS PASSED BUT YOU CAN STILL WATCH IT ON-DEMAND

How BPOs Can Automate with Care

Kerv Experience, Genesys  and Contact Centre Panel ran a webinar on how BPOs can deliver innovation through automation and AI to improve CX and cost reduction whilst maintaining margins.

Webinar Key Highlights

  • Successfully delivering AI and automation within the customer engagement process without putting the client’s brand at risk.
  • Delivering innovation through automation to improve CX whilst maintaining your margins.
  • AI and automation: the opportunities, risks and concerns BPO’s need to know about.

Speakers

John Greenwood – External

Head of Prepayments & Technology, Contact Centre Panel

Neville Doughty

Partnership Director, Contact Centre Panel

James Cockbill

Principal Digital & AI Solutions Consultant, Genesys

Axel Ericsson

Business Development Manager

Jeremy Curling

Senior Business Development Manager

Watch now

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