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Business Process Outsourcing (BPO)

Helping BPOs gain competitive advantage through cloud technology.

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Overview

Empowering IT BPOs with cloud contact centre platforms designed for rapid innovation, scalability, and flexibility

At Kerv, we understand the complexities involved in delivering different customer needs at the right time to drive excellent and personalised CX.

Our innovative solutions, embracing the latest technology, can give outsourcers a significant competitive edge. AI-powered tools can help to drive improvements in customer satisfaction and efficiency, whilst, cloud-based solutions and real-time data analytics empower IT BPOs to scale their operations seamlessly, adapting to client needs and market fluctuations.

Ultimately, these advancements translate to cost savings, improved service quality, and a more responsive approach. Valuable assets for any outsourcer looking to stand out from the crowd.

Changing up with cloud-first strategy

Arvato enables agents to work securely from anywhere, speeding up agility and creating innovative client solutions. Read this case study to learn their story.

Woman sitting at computer desk with a headset

The Kerv Approach

Agile, flexible, and scalable.

22+ years deploying complex contact centre solutions

Cloud contact centre is what we do. Our people have delivered hundreds of projects across multiple industries.

Genesys Cloud Gold Partner

We are a multi-award winning Genesys Partner, having deployed Genesys Cloud to thousands of agents since 2016.

In-house BPO experience

Our teams are well versed in delivering cloud contact solutions to BPOs, understanding the unique complexities of deploying technology to multiple client campaigns.

Facts and Stats

3000+

BPO agents deployed using Genesys Cloud

20+

At Kerv, we have 20+ years’ experience in providing service for the BPO / outsourcing sector.

3m+

Messages a month translated by our BPO customers using Kerv app, CX Translate

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Webinars for IT Business Process Outsourcing

How BPOs can automate with care

How BPOs can deliver innovation through automation and AI to improve CX and cost reduction whilst maintaining margins, featuring Contact Centre Panel, Genesys and Kerv.

How BPOs can automate with care

Watch the recording

Creating a competitive advantage through PCI payments

How BPOs can deliver compliant payment solutions to their end clients, featuring the PCI Security Standards Council, Contact Centre Panel, Genesys and Kerv.

Creating a competitive advantage through PCI payments

Watch the recording

Cost effective strategies for optimising AI benefits in BPOs

Contact Centre Panel, Kerv and Genesys experts joined together on a webinar to discuss key points around cost effective strategies for optimising AI benefits.

Cost effective strategies for optimising AI benefits in BPOs

Watch the recording

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Having Kerv Experience in our corner is helping us win more business. They always respond, whatever we throw at them. When we’re invited to bid for new contracts they help prototype and develop services in ultra-short timescales.

Gordon Dalgleish Head of IT Solutions, Arvato CRM Solutions

Technology no longer holds us back, we can provide anything our clients want –voice, email, chat, text, social, bots –and spin up those services faster than ever before. And if we need to roll back something when a campaign ends, for example, we can do that too. That conserves our resources and our clients’ budgets.

Martin Anderson Managing Director, Lemon Business Solutions

Kerv Experience created a hybrid solution so it was easy to re-route traffic and we didn’t have to worry about complexities like quality of service and load balancing, we saved money by eliminating call diverts, then added chat and email to lower costs further still.

Gordon Dalgleish Head of IT Solutions, Arvato CRM Solutions

We can rapidly jump on service issues, whether our agents are in the office or at home by closely monitoring call queues or comparing KPIs across multiple channels and pinpointing coaching and training needs.

Martin Anderson Managing Director, Lemon Business Solutions

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Business Process Outsourcing (BPO)

Overview

Empowering IT BPOs with cloud contact centre platforms designed for rapid innovation, scalability, and flexibility

Featured content

Changing up with cloud-first strategy

The Kerv Approach

Agile, flexible, and scalable.

22+ years deploying complex contact centre solutions

Genesys Cloud Gold Partner

In-house BPO experience

Facts and Stats

Webinars for IT Business Process Outsourcing

How BPOs can automate with care

How BPOs can automate with care

Creating a competitive advantage through PCI payments

Creating a competitive advantage through PCI payments

Cost effective strategies for optimising AI benefits in BPOs

Cost effective strategies for optimising AI benefits in BPOs

Having Kerv Experience in our corner is helping us win more business. They always respond, whatever we throw at them. When we’re invited to bid for new contracts they help prototype and develop services in ultra-short timescales.

Kerv Experience created a hybrid solution so it was easy to re-route traffic and we didn’t have to worry about complexities like quality of service and load balancing, we saved money by eliminating call diverts, then added chat and email to lower costs further still.

We can rapidly jump on service issues, whether our agents are in the office or at home by closely monitoring call queues or comparing KPIs across multiple channels and pinpointing coaching and training needs.

Insights

From our world to yours

Got any questions?

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Worth Digital

is now part of Kerv