Howden Reaches New Heights with Dynamics 365 Implementation

After using Microsoft AX for several years, Howden recognised it was time to move forward; which meant making the shift to Dynamics 365.

With a strong in-house ERP team Howden was no stranger to implementations. In fact, a typical AX rollout could be done in around six months, but this time was different. Moving to Dynamics 365 wasn’t just another deployment, it was a full rebuild and that called for a different kind of support.

Howden was already working with an implementation partner when they brought Kerv on board as an adviser and the role quickly expanded. Kerv began auditing the project, offering independent assurance and providing guidance throughout the project. Kerv’s role in the project soon became as the trusted voice to help Howden navigate the complexities of the implementation, while staying aligned with their goals and keeping the project on track.

Even with a capable internal team well-versed in ERP deployments, it quickly became clear that Dynamics 365 was a difference challenge altogether. The project would be much more complex than any Microsoft AX deployment, it required design and development expertise that the team didn’t have in-house.

Enter Kerv, initially as a third-party advisor, someone who could step in, validate the approach, and offer expert guidance throughout.

Kerv’s role in the project evolved from auditors to advisors, and acted as a source of clarity, expertise and assurance where it was most needed.

Martjin Brons, ERP Director at Howden said,

At the drop of a hat, Inciper were always ready to help us. I recall a time where Inciper couldn’t accommodate something we asked for.

Inciper completed detailed audits at the end of each phase of the implementation; they would come up with a list of questions, or issues they had found, and we then were able to rectify them to make sure that we weren’t carrying any problems through the project.

Sandra Young, Enterprise Manager at Howden

The additional support Kerv was able to provide throughout the project made a real difference in delivering this project to eh highest standard, with expert guidance on hand every step of the way.

Howden were able to reach a solution through the support of Kerv bridging the gap between Howden and their implementation partner, providing technical know-how that proved essential as the project moved forward.

Kerv were able to support in other ways as well, stepping in when the implementation partner hit limitations, such as during early system testing, and identifying the right project manager to take a holistic view of the implementation.

Thanks to Kerv’s support through the Dynamics 365 implementation, Howden has the confidence that every phase of the project was on track.

As the project progressed, so did the partnership between Howden and Kerv. Through the development of Kerv’s role in the project, a support role grew into a long-term relationship built on trust, expertise and deliverables.

Howden’s Dynamics 365 implementation project wasn’t just delivered but delivered successfully with the deep expertise of Microsoft technologies, change management, project strategy and auditing that Kerv provided.