Empowering Councils to Innovate, Engage, and Thrive in the Digital Era
In an era of rising citizen expectations and budget constraints, Kerv delivers crisp, innovative IT solutions for local councils. Our digital transformation approach streamlines operations, enhances multi-channel communication, and elevates citizen services.
With a deep understanding of the challenges faced by local government—from rising citizen expectations and budget constraints to the need for seamless regulatory compliance—our mission is to deliver end-to-end digital transformation tailored to the unique needs of local authorities.
We are delighted to be partnering with SOCITM again in 2025 and will be sponsoring the President’s Conference in June.
We drive digital transformation for local government.
The Kerv Approach
Kerv’s expertise helps local councils shape effective citizen journeys using AI-assisted solutions.
Local Government Forum and quarterly roundtable sessions
Run with Genesys and a Local Government expert who has 25+ years’ experience within Customer Services. We are offering our top tips and advice.
Kerv & Genesys Local Government Storyboard
Insights into how local government can undergo digital transformation, innovate their CX and improve the agent experience.
Framework & Compliance Expertise
As a trusted Crown Commercial Service supplier, we deliver solutions aligned with government frameworks.
Cloud Contact Centres
Our scalable, flexible platforms centralise communication—integrating phone, email, SMS, social media, and video for a seamless experience.
AI in Local Government
We deploy chatbots and Agent Assist tools to automate tasks and improve service delivery.
Crown Commercial Service’s supplier
We are on the following technology Government frameworks to sell our services: G-Cloud 13 and RM3808.
At a Glance
Councils
Regularly attend our Local Government Roundtables, sharing ideas, challenges and solutions,
Successful Migrations
Councils migrated to Genesys Cloud in the last 12 months.
Years of experinece
In working with clients in the Local Government sector.
We speed up Local Government digital plans with smart roadmaps, cloud, and CX innovation.
Local Government: Customer Service to Customer Experience
We recently hosted a Local Government virtual event, which provided an opportunity for councils to speak freely about their most pressing customer service challenges.
Local Government: How Councils Can Effectively Manage Digital Channels
At our second Local Government virtual event, we discussed how councils can effectively manage multiple digital channels across a spectrum of services, whilst delivering good customer service. View our infographic to find out what our key findings were from our session.
Local Government: Post-Covid Digital Evolution and InnovationÂ
At our third Local Government virtual event we discussed how Councils can digitally innovate whilst managing the risks of technology within customer service. We also looked at how Councils could bring all customer data and contact centre interactions into one place.
Local Government: How Councils can Utilise Automation and AI within their Customer Services Operation
At this virtual event, we discussed how councils can effectively use digital bots within Genesys Cloud to improve the citizen experience, promote self-serve and improve quick resolution times. Our two use cases were council tax payments and child registration.
Local Government: The Role of AI in Government, Driving Operational Costs Down Whilst Improving Citizen Experience
At this virtual event, we brought local government service leaders together with contact centre technologists to demystify and make sense of the latest AI advances, being mindful of the cost of living pressures.
Local Government: The Role of AI in local government: Leveraging technology while reducing costs
At our seventh virtual roundtable, we had an interesting discussion with local governments and contact centre experts about the balance of utilising the best of AI with the continuing need for human empathy.
Local Government: Transforming your Digital Citizen Experience with AI
The business case for citizens to self-serve is becoming ever more compelling, thanks to advances in AI, open APIs, and cloud platforms. Yet, that doesn’t mean every single interaction ought to be automated.
In our eighth virtual roundtable, we discussed this topic with local government contact centre leaders and concluded that AI has its place but there’s no substitute for the human touch.
Local Government:Â Empower your agents with AI
With AI evolving rapidly, councils must invest in the right tools for their agents.
In this roundtable, Walsall Council shared how Agent Assist and sentiment analysis help address workforce expertise loss. West Lindsey District Council discussed their Genesys migration and plans to leverage AI for their agents.
FAQs
They include technology adoption, data utilisation, process optimisation, and fostering a digital-first culture.Â
Technology improves operational efficiency, service delivery, and communication with citizens.
Councils use AI to automate routine tasks, enhance customer service with chatbots, and generate data-driven insights.
AI streamlines citizen services, prevents fraud, and supports better policymaking through data analysis.
Speak to an expert
Discover how Kerv can accelerate your council’s digital transformation journey.Â
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