Offer
Your trusted Genesys partner
Thanks for visiting us at Xperience ’26
Please complete the form to enter the free prize draw for the opportunity to win a Samsung Galaxy Tab A9+.
- The draw will be completed by 5th May and the winner will be chosen at random from all valid entries (18+ years) returned by participants.
- The winner will be advised by email within 24 hours. If unable to be contacted within a reasonable period then another winner will be chosen.
- No cash alternative will be offered.
Since you’re here…
Kerv combines Genesys Cloud expertise with a support model to help you get the most from your Genesys investment. Every account is supported by a dedicated Customer Success Manager, alongside a 24/7 service desk to quickly resolve issues and keep your customer journeys running smoothly.
We extend the power of Genesys Cloud with our proprietary applications, including CX Vizz, our bespoke reporting and visualisation tool, giving you greater visibility and faster action across your CX environment.
And with a 99% CSAT rating, you can be confident you’re working with a partner that consistently delivers when it matters most. Get in touch to see how we can help you deliver better customer experience.
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You may be interested in
Some of our customer case studies
PureGym is a leading gym operator in Europe, known for its affordable, 24/7 fitness facilities and flexible no-contract memberships. With over 500 locations, it caters to over 1.6 million members across the UK and beyond. Now, a 100 percent digital contact centre provides customers with consistently great service, regardless of whether they prefer email, chat, or social platforms.
Results from Genesys implementation:
- 6000 enquiries a week resolved with auto-replies
- 14% increase in contacts handled per hour
- 24% reduction in agent hours
- Bronze winner ECCCSAs for Most Effective Management of Peak Demand
In 2023, Skipton launched a large-scale transformation programme to address declining customer effort scores. The programme focuses on three principles: digital-first, enabling human interaction when needed, and absolute customer focus.
The first critical project for the programme was to rapidly migrate their on-premises telephony system to Genesys Cloud, setting the foundation for future customer service innovation.
Following Genesys implementation:
- Higher first contact resolution
- Lower average handling time
- Gold winner ECCCSAs for Most Effective Strategic Transformation
Building the critical infrastructure of the 21st century, Fibrus is investing more than £500m to bring high-speed digital services to towns and villages across Northern Ireland and the north of England. Drawing on leading Kerv Experience knowledge of Genesys Cloud, previous challenges like outages, poor data and reporting, and managing demand spikes are things of the past.
Following Genesys implementation:
- 4.2 Trustpilot score (up from 1.7 in 2022)
- £630k+ headcount saving
- 29% fall in contact rates
- Gold winner ECCCSAs for Most Effective Management of Peak Demand
- Bronze winner ECCCSAs for Best Customer Experience Redesign
At the heart of Atom bank’s service is their mobile app and linked contact centre which continually provide exceptional customer experience (CX), as reflected by consistently high Trustpilot scores.
Upgrading to Genesys Cloud provided the ideal fit for their data-led digital experience.
“Technology moves on a lot in five years. We were looking for a cloud-native solution that allowed us to be more self-sufficient and configure the system as we wanted. For example, to achieve tighter integration with our mobile app and back-office systems. We’re also big on self-service so finding a partner with strong AI and bot capabilities was important too.” Ben Evans, Customer Support Manager.
For this episode of The CX Factor we are joined by Walsall Council, discussing their goal to provide the best resident experience by utilising digital and AI. Featuring Kiran Grewal-Lehal, Customer Delivery Manager at Walsall.
Key highlights:
- About their transformation and winning the Most Improved Council award
- Giving residents the best possible experience
- What’s improved?
- Implementing change with your agents (not to them)
- Buy Genesys to save money!
Mi Hub is an international supplier of corporate clothing uniform solutions to businesses and individuals, trading through its Dimensions, Affinity, Alexandra and Yaffy brands.
They turned to Kerv when their on premise contact centre solution was no longer providing them with the desired customer experience.
“Kerv impressed me, not through just their expertise, but actually how they engage with their customer base.” Sarah Shanks, Head of Customer Operations. “Kerv like to get to the bottom of the customer’s core need… it’s really important to have suppliers around you that not only know how important it is but are driven to enhance, evolve and improve as much as you are.”
For this episode of The CX Factor we were joined by Guardian, discussing their five star customer service and how they’re continually searching for improvements. Featuring Mike Tamblin, Front Office Manager at Guardian and Will Lusted, Senior Account Manager at Kerv.
Key highlights:
- Getting unexpected ROI from the technology and Kerv partnership
- Be risk averse with your AI
- Will there always be a need for voice channels?
PureGym is a leading gym operator in Europe, known for its affordable, 24/7 fitness facilities and flexible no-contract memberships. With over 500 locations, it caters to over 1.6 million members across the UK and beyond. Now, a 100 percent digital contact centre provides customers with consistently great service, regardless of whether they prefer email, chat, or social platforms.
Results from Genesys implementation:
- 6000 enquiries a week resolved with auto-replies
- 14% increase in contacts handled per hour
- 24% reduction in agent hours
- Bronze winner ECCCSAs for Most Effective Management of Peak Demand
In 2023, Skipton launched a large-scale transformation programme to address declining customer effort scores. The programme focuses on three principles: digital-first, enabling human interaction when needed, and absolute customer focus.
The first critical project for the programme was to rapidly migrate their on-premises telephony system to Genesys Cloud, setting the foundation for future customer service innovation.
Following Genesys implementation:
- Higher first contact resolution
- Lower average handling time
- Gold winner ECCCSAs for Most Effective Strategic Transformation
Building the critical infrastructure of the 21st century, Fibrus is investing more than £500m to bring high-speed digital services to towns and villages across Northern Ireland and the north of England. Drawing on leading Kerv Experience knowledge of Genesys Cloud, previous challenges like outages, poor data and reporting, and managing demand spikes are things of the past.
Following Genesys implementation:
- 4.2 Trustpilot score (up from 1.7 in 2022)
- £630k+ headcount saving
- 29% fall in contact rates
- Gold winner ECCCSAs for Most Effective Management of Peak Demand
- Bronze winner ECCCSAs for Best Customer Experience Redesign
At the heart of Atom bank’s service is their mobile app and linked contact centre which continually provide exceptional customer experience (CX), as reflected by consistently high Trustpilot scores.
Upgrading to Genesys Cloud provided the ideal fit for their data-led digital experience.
“Technology moves on a lot in five years. We were looking for a cloud-native solution that allowed us to be more self-sufficient and configure the system as we wanted. For example, to achieve tighter integration with our mobile app and back-office systems. We’re also big on self-service so finding a partner with strong AI and bot capabilities was important too.” Ben Evans, Customer Support Manager.
For this episode of The CX Factor we are joined by Walsall Council, discussing their goal to provide the best resident experience by utilising digital and AI. Featuring Kiran Grewal-Lehal, Customer Delivery Manager at Walsall.
Key highlights:
- About their transformation and winning the Most Improved Council award
- Giving residents the best possible experience
- What’s improved?
- Implementing change with your agents (not to them)
- Buy Genesys to save money!
Mi Hub is an international supplier of corporate clothing uniform solutions to businesses and individuals, trading through its Dimensions, Affinity, Alexandra and Yaffy brands.
They turned to Kerv when their on premise contact centre solution was no longer providing them with the desired customer experience.
“Kerv impressed me, not through just their expertise, but actually how they engage with their customer base.” Sarah Shanks, Head of Customer Operations. “Kerv like to get to the bottom of the customer’s core need… it’s really important to have suppliers around you that not only know how important it is but are driven to enhance, evolve and improve as much as you are.”
For this episode of The CX Factor we were joined by Guardian, discussing their five star customer service and how they’re continually searching for improvements. Featuring Mike Tamblin, Front Office Manager at Guardian and Will Lusted, Senior Account Manager at Kerv.
Key highlights:
- Getting unexpected ROI from the technology and Kerv partnership
- Be risk averse with your AI
- Will there always be a need for voice channels?
Our Services & Genesys Cloud Apps
The Kerv Difference
Creating amazing experiences with Genesys Cloud.
100% Genesys all of the time
We’re an award-winning Genesys Partner focusing exclusively on Genesys technology. The deep knowledge and expertise that focus brings, guarantees you a highly skilled and efficient deployment.
Let the evidence speak for itself – our Service Delivery CSAT rating is 99%.
Building relationships
We’re here for the long haul and know how important it is for you to maximise your Genesys Cloud investment.
All of our customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology with our special Kerv human touch. Deep dive and community sessions also ensure you have the information you need.
Assistance when you need it
Kerv Experience solutions are agile and tailored to you. Whether you require the guidance of a CX Consultant to expertly navigate you through the customer journey, or the convenience of a 24/7 helpdesk support— we’ve got you covered.
For those times when you just need a solution to work and not sweat the details, we also have a managed service offering.
