iMessage Compliance Recording
Ensure Regulatory Compliance for iMessage and SMS Communications
Talk to our Compliance ExpertsOverview
Capture and Archive iMessage & SMS for Global Compliance
Apple’s iMessage is one of the most widely used messaging platforms, especially in regulated industries like banking, investment management, and broking firms. As part of regulatory requirements, organisations must ensure that all employee communications, including iMessages and SMS, are captured, archived, and monitored for compliance with financial regulations like FCA, MiFID II, FINRA, CFTC, and SEC.
Failure to capture these communications could result in significant fines—over $2.6 billion has already been issued in penalties since 2021 alone for violations related to messaging app record-keeping. With Kerv’s iMessage Compliance Recording solution, firms can easily comply with these global record-keeping regulations, ensuring that all communications are securely captured and stored.
THE KERV DIFFERENCE
Flexible, Seamless, and Comprehensive
Global Coverage for iMessage & SMS
Our solution allows you to capture SMS and iMessage communications across different devices, whether employees are using iPhones or Android phones. The platform supports both iMessage communications between iPhone users and SMS messages exchanged with Android users. No matter the region or platform, all communications are recorded through Apple’s infrastructure.
Seamless and Transparent Compliance
Kerv’s iMessage Compliance Recording solution works in the background, capturing all business-related communications automatically without affecting the user experience. Employees can continue to use native iMessage or choose Governed Mode, where a corporate app (such as Microsoft Teams) integrates multiple messaging apps like WhatsApp, WeChat, and Signal, ensuring comprehensive compliance across platforms.
Cross-Platform & Global Solution
The solution captures both iMessage and SMS, regardless of whether the sender is using an iPhone, Android phone, or a combination of both. This makes it a globally compliant solution, vital for international organisations that deal with clients and employees across borders.
Benefits
Transparent iMessage Communications for Global Compliance
Global SMS & iMessage Coverage
Record SMS for Android users and iMessage for iOS users.
Seamless User Experience
Capture messages in the background with no disruption to regular use.
Data Leakage Prevention
Built-in governance and control features alert administrators to any compliance breaches, ensuring sensitive data remains secure.
Regulatory Compliance
Compliant with global regulations like FCA, MiFID II, FINRA, SEC, and more.
Secure Data Archiving
Automatically archives communications to the cloud, integrated with your existing enterprise storage solutions.
Cross-Device Compatibility
Works across both iPhone and Android devices, ensuring global compliance.
FAQ’s
Frequently Asked Questions About Compliant iMessage Recording
Yes, monitoring iMessage communications is a regulatory requirement for many financial firms and regulated entities. Under rules like MiFID II, FCA, SEC, CFTC, and FINRA, regulated firms must capture and archive all in-scope communications, which include iMessage and SMS conversations. Failure to record such communications could result in penalties.
Banning iMessage outright may significantly affect productivity, especially since many clients prefer to communicate via iMessage. Additionally, such policies are often ineffective, as evidenced by the growing number of fines issued for failing to meet messaging compliance regulations. It’s better to ensure compliance by recording iMessages instead of trying to prohibit their use.
Yes, our solution works in Governed Mode, where employees can use iMessage even on Android phones through an app like Microsoft Teams. This integration ensures that iMessages sent from Android users can still be recorded for compliance purposes, while maintaining a familiar user experience.
By using the native iMessage app for communication, you can ensure that all conversations are recorded automatically, leaving no room for user discretion. This method is ideal for company-issued phones where business communications need to be captured without exception.
Recordings are archived securely, either using our Compliance Cloud platform or integrated with your existing enterprise archive. This ensures compliance with data retention and retrieval requirements and makes it easier to access the data when needed for regulatory audits or eDiscovery.
Yes, we support recording for multiple messaging platforms including WhatsApp, WeChat, Signal, Telegram, LINE, and others. Our iMessage Compliance Recording solution is part of a broader compliance suite that can capture a wide range of communication tools.
No, our compliance recording solutions are designed for any regulated organisation, including financial firms, healthcare organisations, legal practices, and government bodies. If your organisation needs to adhere to communication record-keeping regulations, our solution can help ensure compliance.
Yes, we can capture most popular consumer messaging apps like WhatsApp, WeChat, Signal, Telegram and LINE, as well as mobile voice, SMS and collaboration tools like Microsoft Teams, Zoom and Webex. We can also capture financial messaging services such as Bloomberg Chat, Eikon and ICE Chat.
Our compliance recording solutions are designed for any regulated organisations that need to record their communications. This includes financial firms, commodity trading houses, legal practices, healthcare organisations and government bodies among others.
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