We sell and service products from Genesys because we think they have the best and most innovative technology. They’ve consistently anticipated and shaped what we know today as the CCaaS space.
Julian Barrow, MD, Kerv Experience
Recognised as a Gartner® Magic Quadrant leader ten years running, Genesys Cloud is the go-to solution for organisations in 100-plus countries. Yet, creating a high-performing contact centre takes more than simply brilliant technology.
It requires a partner who understands how to get the best out of it. One that always has your back, responds quickly, knows the way around the Genesys organisation, plugs skills gaps, and brings a wealth of knowledge and new ideas.
Kerv Experience – a Genesys partner with a difference, providing Genesys cloud solutions tailored to you.
We don’t sell competing technologies or have to manage umpteen vendor relationships. Our sole focus is on doing Genesys better than anyone else. And our business is fully aligned to doing just that.
It’s also why we’ve regularly received Genesys partner awards: EMEA Cloud Partner of the Year, EMEA Customer Success Partner of the Year, EMEA New Logo Partner of the Year and, in 2024, UKI Partner of the Year, an accolade we’re immensely proud of.
We’re an award-winning Genesys Gold Partner focusing exclusively on Genesys technology. The deep knowledge and expertise that focus brings, guarantees you a highly skilled and efficient deployment.
Let the evidence speak for itself – our Service Delivery CSAT rating is 99%.
Building relationships
We’re here for the long haul and know how important it is for you to maximise your Genesys Cloud investment.
All of our customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology with our special Kerv human touch. Deep dive and community sessions also ensure you have the information you need.
Assistance when you need it
Kerv Experience solutions are agile and tailored to you. Whether you require the guidance of a CX Consultant to expertly navigate you through the customer journey, or the convenience of a 24/7 helpdesk support— we’ve got you covered.
For those times when you just need a solution to work and not sweat the details, we also have a managed service offering.
Award-winning Genesys Partner
Don’t just take our word for it
Genesys UKI Partner of the Year 2024
Genesys EMEA New Logo Partner of the Year 2022
Genesys EMEA Customer Success Partner of the Year 2021
Genesys EMEA Cloud Partner of the Year 2020
Genesys EMEA Cloud Partner of the Year 2019
Genesys EMEA Cloud Partner of the Year 2018
PureGym Solves Peak Demand Challenges with Digital and AI
PureGym has completely transformed its operating model. Now, a 100 percent digital contact centre provides customers with consistently great service, regardless of platform. Read their story.
Including speech-enabled IVR, voicebots and chatbots, simplify the customer journey and empower your customers to interact with you when and how they choose.
Digital channels
Meet your customers on the platforms they use, whether web/SMS messaging, email or social media, and give agents a single interface to view all interactions.
Inbound routing
Make use of inbound voice routing, predictive routing, and call-back when the contact centre is busy. Ensure the continuity of your customer service operations with agent and group voicemail.
Workforce engagement (WEM)
Supercharge your employee performance by using the performance, resource management and quality assurance capabilities within Genesys Cloud.
Unified communications
Give remote agents seamless communications with anywhere access. Use video, softphone, screen sharing, chat channels and document management – all in one integrated solution.
Integration and apps
Choose from pre-built integrations, developed by Genesys, to more than 350 third-party apps that can be found on AppFoundry, including Kerv apps CX Translate and CX Vizz.
Reporting and analytics
Get real-time performance dashboards and historical reporting with Genesys Cloud.
Introducing the Genesys Cloud project team
Get to know our Genesys implementation experts with this short video.
Genesys Cloud is a market leader in the industry, regularly awarded the highest accolades from industry analysts. The technology powers 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.
Following Genesys implementation, Kerv customers have reported:
Tangible advancements to customer experience demonstrated by improved CSAT and NPS scores. One retail customer saw their Trustpilot score increase from 2.1 to 4.6 following implementation.
Improved employee productivity and retention. Genesys Cloud gives a single point of view to agents dealing with callers and can provide instant knowledge from across the business, directly to the agent. This results in faster and quicker resolutions and happier agents. Customers have reported greater employee engagement and lower attrition levels after implementation.
Saving money – implementing digital channels, increasing self-service and deflection, plus faster call answering can reduce the number of agent hours needed. The ability to also more accurately manage staffing levels by using the integral reporting functions increases efficiency and productivity.
Platform stability – Genesys platform data is publicly available. There is near 100% uptime globally in the previous 12 months – Genesys Cloud Status.
Genesys Cloud is based on open architecture which makes it simple to integrate with existing systems including Microsoft, Salesforce, HubSpot, Amazon, Power Platforms etc, or to extend functionality.
Deliberately designed to take full advantage of modern cloud strategies and technologies, a microservices-based architecture, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. The platform’s composable design optimises your CX tech stack so you can focus on configuring and harmonising only the tools your business needs, with minimal disruption.
A full suite of AppFoundry products provide customers easy access to an easily searchable catalogue of solutions and/or Genesys built integrations to third-parties.
With a project team, 24/7 helpdesk, CX Consultant and a customer success team in place, you can be assured that Kerv are here for you. Our teams help to ensure you maximise your Genesys investment both now and with all future releases.
Yes. Our solutions architects will work closely with you to achieve your objectives and optimise the solution for your organisation – your success is our success!
You can choose from three flexible options. Genesys Cloud 1 for inbound and outbound hosted voice, Genesys Cloud 2, an all-in-one omni-channel contact centre with voice plus chat, email, and AI-powered customer engagement. Or Genesys Cloud 3 which includes all the above plus SMS and messaging app routing, and WEM.
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Digital channels
