Offer
Modernise your member experience for the future
Thanks for visiting us at the BSA Annual Conference 2026
Please complete the form to enter the free prize draw for the opportunity to win a Samsung Galaxy Tab A9+.
- The draw will be completed by 5th May and the winner will be chosen at random from all valid entries (18+ years) returned by participants.
- The winner will be advised by email within 24 hours. If unable to contacted within a reasonable period then another winner will be chosen.
- No cash alternative will be offered.
Complimentary CX & AI Health Check Opportunity
Following on from the BSA event we’re opening up a limited number of complimentary CX & AI Health Check slots designed specifically for organisations wanting workable insights and improvements. In a focused session with our CX expert, you’ll get:
- Five tailored, actionable recommendations
- A clear view of your CX strengths and gaps
- Practical ideas to improve member and colleague experience
It’s quick, it’s structured, and it’s built around the challenges you share with us.
Please email us at cxconsultancy@kerv.com to claim your complimentary CX & AI Health Check. This offer is limited so apply today!
Enter your details for a chance to win a Samsung Galaxy Tab
You may be interested in
Our customer case studies
In 2023, Skipton launched a large-scale transformation programme to address declining customer effort scores. The programme focuses on three principles: digital-first, enabling human interaction when needed, and absolute customer focus.
The first critical project for the programme was to rapidly migrate their on-premises telephony system to Genesys Cloud, setting the foundation for future customer service innovation.
Following Genesys implementation:
- Higher first contact resolution
- Lower average handling time
- Gold winner ECCCSAs for Most Effective Strategic Transformation
At the heart of Atom bank’s service is their mobile app and linked contact centre which continually provide exceptional customer experience (CX), as reflected by consistently high Trustpilot scores.
Upgrading to Genesys Cloud provided the ideal fit for their data-led digital experience.
“Technology moves on a lot in five years. We were looking for a cloud-native solution that allowed us to be more self-sufficient and configure the system as we wanted. For example, to achieve tighter integration with our mobile app and back-office systems. We’re also big on self-service so finding a partner with strong AI and bot capabilities was important too.” Ben Evans, Customer Support Manager.
For this episode of The CX Factor we were joined by Guardian, discussing their five star customer service and how they’re continually searching for improvements. Featuring Mike Tamblin, Front Office Manager at Guardian and Will Lusted, Senior Account Manager at Kerv.
Key highlights:
- Getting unexpected ROI from the technology and Kerv partnership
- Be risk averse with your AI
- Will there always be a need for voice channels?
BNP Paribas was faced with the challenge of providing unified communication for their regulated end users. With employees using Symphony to chat and communicate while working remotely, they had already established a way to record and capture the chat history for each user. However there had not yet been a way to record and archive the voice functionality.
BNP Paribas turned to Kerv, the only solution agnostic voice compliance provider in the market. Kerv then implemented a custom solution with Symphony to capture the voice functionality and continues to work with BNP Paribas in managing their unified communication recording as a service integrator.
In 2023, Skipton launched a large-scale transformation programme to address declining customer effort scores. The programme focuses on three principles: digital-first, enabling human interaction when needed, and absolute customer focus.
The first critical project for the programme was to rapidly migrate their on-premises telephony system to Genesys Cloud, setting the foundation for future customer service innovation.
Following Genesys implementation:
- Higher first contact resolution
- Lower average handling time
- Gold winner ECCCSAs for Most Effective Strategic Transformation
At the heart of Atom bank’s service is their mobile app and linked contact centre which continually provide exceptional customer experience (CX), as reflected by consistently high Trustpilot scores.
Upgrading to Genesys Cloud provided the ideal fit for their data-led digital experience.
“Technology moves on a lot in five years. We were looking for a cloud-native solution that allowed us to be more self-sufficient and configure the system as we wanted. For example, to achieve tighter integration with our mobile app and back-office systems. We’re also big on self-service so finding a partner with strong AI and bot capabilities was important too.” Ben Evans, Customer Support Manager.
For this episode of The CX Factor we were joined by Guardian, discussing their five star customer service and how they’re continually searching for improvements. Featuring Mike Tamblin, Front Office Manager at Guardian and Will Lusted, Senior Account Manager at Kerv.
Key highlights:
- Getting unexpected ROI from the technology and Kerv partnership
- Be risk averse with your AI
- Will there always be a need for voice channels?
BNP Paribas was faced with the challenge of providing unified communication for their regulated end users. With employees using Symphony to chat and communicate while working remotely, they had already established a way to record and capture the chat history for each user. However there had not yet been a way to record and archive the voice functionality.
BNP Paribas turned to Kerv, the only solution agnostic voice compliance provider in the market. Kerv then implemented a custom solution with Symphony to capture the voice functionality and continues to work with BNP Paribas in managing their unified communication recording as a service integrator.
Laying the Foundations for Successful Cloud Contact Centre Transformation in Financial Services
Financial services organisations are at a pivotal moment. On‑premises systems are costly and no longer deliver the customer experience people expect. Although strict regulations can make digital transformation feel risky, partnering with an experienced migration specialist enables you to modernise confidently—improving CX while staying fully compliant.
Genesys Cloud Demo
Watch this short video to see how easy Genesys is to use
The Kerv Difference
Creating amazing experiences with Genesys Cloud.
100% Genesys all of the time
We’re an award-winning Genesys Partner focusing exclusively on Genesys technology. The deep knowledge and expertise that focus brings, guarantees you a highly skilled and efficient deployment.
Let the evidence speak for itself – our Service Delivery CSAT rating is 99%.
Building relationships
We’re here for the long haul and know how important it is for you to maximise your Genesys Cloud investment.
All of our customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology with our special Kerv human touch. Deep dive and community sessions also ensure you have the information you need.
Assistance when you need it
Kerv Experience solutions are agile and tailored to you. Whether you require the guidance of a CX Consultant to expertly navigate you through the customer journey, or the convenience of a 24/7 helpdesk support— we’ve got you covered.
For those times when you just need a solution to work and not sweat the details, we also have a managed service offering.
