Offer
A CX platform and provider you can trust
Migrate from Avaya and get 25% off Genesys Cloud licences for 12 months*
Genesys isn’t just for large enterprise contact centres. Our customers with fewer than 200 seats have experienced impressive ROI with this award-winning technology, and the wealth of capabilities make it more reasonable than you think. Plus, the new AI token system allows organisations to try out the latest AI features without long-term contractual commitments!
Utility Warehouse – Avaya to Genesys migration
When its London contact centre ran on Avaya on-premises technology, service regularly suffered due to outages, multiple disconnected systems and lack of insight into customer journeys. Only a few people had the knowledge and skills to make legacy system changes, which often took weeks.
Utility Warehouse chose the Genesys Cloud platform for its omnichannel strategy and the ability to manage with much more ease than they could with their legacy system.
“The teams have been able to build multichannel solutions, IVR enhancements and various integrations on their own,” said Samit Patel, Head of Portfolio.
“It shows how user-friendly the system is and how it can empower our team to implement improvements themselves. We’ve improved productivity, reduced transfers and response time, and our average IVR queues are 75% shorter!”
Get in touch with us today to see how you can improve your productivity!
*Terms and Conditions apply, see end of page for details
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Genesys Cloud Demo
Watch this short video from the perspective of an agent, admin or supervisor to see how easy Genesys is to use.
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Our customer case studies
PureGym – 100% Digital Contact Centre
PureGym is a leading gym operator in Europe, known for its affordable, 24/7 fitness facilities and flexible no-contract memberships. With over 500 locations, it caters to over 1.6 million members across the UK and beyond.
Following Genesys implementation:
- 6000 enquiries a week resolved with auto replies
- 24% reduction in agent hours
- 14% increase in contacts handled per hour
- 350,000 new members in January 2025 alone
- Seasonal demand no longer requires additional headcount
- Bronze winner ECCCSAs Most Effective Management of Peak Demand
Creating a single digital front door
Somerset citizens used to be served by five separate authorities and multiple contact centres.
Now, consolidated on a Kerv cloud-based solution, a unitary Somerset Council is at the heart of public services delivery. Long, confusing IVR menus have been replaced by nine ultra-efficient digital assistants, halving abandonment rates and getting customers to where they need to be 47% faster.
Following Genesys implementation:
- 1 number for residents to call
- 50% reduction in abandoned calls
- 94% CSAT in the first week
- 47% reduction in average queue time
In 2023, Skipton launched a large-scale transformation programme to address declining customer effort scores. The programme focuses on three principles: digital-first, enabling human interaction when needed, and absolute customer focus.
The first critical project for the programme was to rapidly migrate their on-premises telephony system to Genesys Cloud, setting the foundation for future customer service innovation.
Following Genesys implementation:
- Higher first contact resolution
- Lower average handling time
- Gold winner ECCCSAs for Most Effective Strategic Transformation
At the heart of Atom bank’s service is their mobile app and linked contact centre which continually provide exceptional customer experience (CX), as reflected by consistently high Trustpilot scores.
Upgrading to Genesys Cloud provided the ideal fit for their data-led digital experience.
“Technology moves on a lot in five years. We were looking for a cloud-native solution that allowed us to be more self-sufficient and configure the system as we wanted. For example, to achieve tighter integration with our mobile app and back-office systems. We’re also big on self-service so finding a partner with strong AI and bot capabilities was important too.” Ben Evans, Customer Support Manager.
Listen to passionate CX advocate Kiran Grewal-Lehal from Walsall Council talk to us about the improvements they’ve made to the resident experience by making the best use of Genesys technology.
“What Genesys allows us to do is promote channel shift, so whilst it looks expensive, actually it’s not. The amount of savings that we’ve delivered on the back of using Genesys is phenomenal.”
On the use of Kerv app CX Translate
“We’ve been able to help so many customers with queries that actually even with an interpreter they would have struggled. They’re {residents} able to communicate with our agents in their own language and we can communicate back within their language, without actually realising we’re doing it”
PureGym – 100% Digital Contact Centre
PureGym is a leading gym operator in Europe, known for its affordable, 24/7 fitness facilities and flexible no-contract memberships. With over 500 locations, it caters to over 1.6 million members across the UK and beyond.
Following Genesys implementation:
- 6000 enquiries a week resolved with auto replies
- 24% reduction in agent hours
- 14% increase in contacts handled per hour
- 350,000 new members in January 2025 alone
- Seasonal demand no longer requires additional headcount
- Bronze winner ECCCSAs Most Effective Management of Peak Demand
Creating a single digital front door
Somerset citizens used to be served by five separate authorities and multiple contact centres.
Now, consolidated on a Kerv cloud-based solution, a unitary Somerset Council is at the heart of public services delivery. Long, confusing IVR menus have been replaced by nine ultra-efficient digital assistants, halving abandonment rates and getting customers to where they need to be 47% faster.
Following Genesys implementation:
- 1 number for residents to call
- 50% reduction in abandoned calls
- 94% CSAT in the first week
- 47% reduction in average queue time
In 2023, Skipton launched a large-scale transformation programme to address declining customer effort scores. The programme focuses on three principles: digital-first, enabling human interaction when needed, and absolute customer focus.
The first critical project for the programme was to rapidly migrate their on-premises telephony system to Genesys Cloud, setting the foundation for future customer service innovation.
Following Genesys implementation:
- Higher first contact resolution
- Lower average handling time
- Gold winner ECCCSAs for Most Effective Strategic Transformation
At the heart of Atom bank’s service is their mobile app and linked contact centre which continually provide exceptional customer experience (CX), as reflected by consistently high Trustpilot scores.
Upgrading to Genesys Cloud provided the ideal fit for their data-led digital experience.
“Technology moves on a lot in five years. We were looking for a cloud-native solution that allowed us to be more self-sufficient and configure the system as we wanted. For example, to achieve tighter integration with our mobile app and back-office systems. We’re also big on self-service so finding a partner with strong AI and bot capabilities was important too.” Ben Evans, Customer Support Manager.
Listen to passionate CX advocate Kiran Grewal-Lehal from Walsall Council talk to us about the improvements they’ve made to the resident experience by making the best use of Genesys technology.
“What Genesys allows us to do is promote channel shift, so whilst it looks expensive, actually it’s not. The amount of savings that we’ve delivered on the back of using Genesys is phenomenal.”
On the use of Kerv app CX Translate
“We’ve been able to help so many customers with queries that actually even with an interpreter they would have struggled. They’re {residents} able to communicate with our agents in their own language and we can communicate back within their language, without actually realising we’re doing it”
The Kerv Difference
Creating amazing experiences with Genesys Cloud.
100% Genesys all of the time
We’re an award-winning Genesys Partner focusing exclusively on Genesys technology. The deep knowledge and expertise that focus brings, guarantees you a highly skilled and efficient deployment.
Let the evidence speak for itself – our Service Delivery CSAT rating is 99%.
Building relationships
We’re here for the long haul and know how important it is for you to maximise your Genesys Cloud investment.
All of our customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology with our special Kerv human touch. Deep dive and community sessions also ensure you have the information you need.
Assistance when you need it
Kerv Experience solutions are agile and tailored to you. Whether you require the guidance of a CX Consultant to expertly navigate you through the customer journey, or the convenience of a 24/7 helpdesk support— we’ve got you covered.
For those times when you just need a solution to work and not sweat the details, we also have a managed service offering.
Terms and Conditions
Terms and conditions for 25% off Genesys Cloud licenses promotion.
The following terms and conditions will apply to any offer made by Kerv Experience Limited in relation to the limited-time promotional discount.
- Minimum Purchase Requirement: The customer is required to procure a minimum of ten (10) Genesys Cloud licenses, to be eligible for the discount promotion.
- Contract Duration: The customer must enter into a contract for the newly procured Genesys Cloud licenses, for a term of no less than three (3) years.
- Promotional Discount:
- Kerv Experience Limited make available this offer (for a limited time only, as set out in clause 6 below ‘Order Submission Deadline’ ); a 25% discount on the monthly charge associated with the purchase of the new Genesys Cloud licenses.
- The promotion discount will not apply to any other form of licence and cannot be transferred for use on other Genesys or Kerv Experience Limited goods and/or services.
- Where the customer is eligible for the discount, it will only apply to the monthly charges for the first year of the contract.
- Monthly charges for years 2 and 3 will be aligned to the standard pricing model with no discount applied (unless agreed otherwise in writing between the customer and Kerv Experience Limited).
- In no event will the promotional discount extend to any other Genesys Cloud licenses adjunct services for example (but not limited to) professional services or consultancy fees.
- This offer is not strictly limited to apply to one (1) order per organisation. However, where a customer seeks to apply the promotional discount on multiple orders, the customer must seek prior consent from Kerv Experience Limited, to apply the discount to multiple orders.
- Availability:
- This promotion is strictly subject to availability.
- Kerv Experience Limited reserve the right to withdraw or amend the terms of this promotion at any time (without prior notice).
- In no event will Kerv Experience Limited be liable in any manner whatsoever, where such promotion is amended or withdrawn, pursuant to these terms.
- Eligibility:
- This offer is made available to those organisations who:
- are currently in contract (including any rolling term contract) with any Avaya entity; and
- are presently utilising the Avaya Experience Platform (AXP).
- Kerv Experience Limited reserve the right to withdraw any offer made to an organisation prior to any contract being agreed in writing.
- Any discount offered is non-transferable to other parties and cannot be exchanged for either i) other goods; ii) other services and/or iii) cash or monetary sums held on account.
- This offer is made available to those organisations who:
- Order Submission Deadline: To avail of this promotion, the organisation must complete a signed order and/or a contract with Kerv Experience Limited, no later than 5pm (GMT) 30 September 2025.
- Applicable law:
- Participation in this promotion shall be solely governed by these terms and conditions, until such other order terms and/or contract is agreed for the procurement of the new Genesys Cloud licences.
- These terms and conditions are governed by and construed in accordance with the laws of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
- Kerv Experience Limited are not responsible for any typographical errors or omissions.
Kerv Experience Limited nor any other entity within the Kerv Group, will be responsible or liable for any loss or damage of any sort (save for those liabilities unable to be excluded at law), which are incurred as the result of an organisation proceeding with accepting this promotional discount offer.
