Transforming Business with Gen AI: Practical Examples & Lessons Learnt | Episode 5 | Learning Kerv

Click on the button to load the content from player.ausha.co.

Load content

In this episode, we delve into the practical applications of generative AI with real-world examples from industry experts. Host Rufus Grigg is joined by special guests Kyle Ansari, David Groves, and Dawn Kelso, who share their experiences in deploying AI systems that are operational and impactful.

Whether you’re a tech enthusiast, a business leader, or just curious about the practical uses of AI, this episode provides valuable insights into how AI is transforming industries and solving complex problems.

Key Highlights:

  • Operational AI in Compliance:
    Understand how Kerv’s product, Compliance Cloud, uses generative AI to manage and analyse alarms in a cloud-based voice recording solution for banks. Learn how AI reduced false positives and operational workload by 97%, enhancing efficiency and accuracy.
  • AI in Customer Service:
    Explore how generative AI is used to provide multilingual customer service in contact centres. Discover the challenges and solutions in implementing automated translation for various communication channels, enabling businesses to expand into new markets without the need for extensive multilingual staff.

  • Data Quality and AI:
    Delve into the importance of data quality in AI applications. Understand the critical role of accurate, relevant, and compliant data in ensuring effective AI outcomes. Learn about the challenges of managing diverse data sources and the necessity of continuous monitoring and human oversight.

  • Future of Generative AI:
    Explore the potential future applications of generative AI in compliance and other fields. Gain insights into ongoing developments and the importance of ethical considerations in AI deployment.

Tune in to this episode of The Learning Kerv to hear first-hand accounts of AI in action and gain a deeper understanding of the practicalities and benefits of generative AI in today’s technological landscape.

You might also be interested in

blog

Reflections from the Emergency Tech Show with Microsoft at the NEC

blog

Small Shifts, Big Savings: The IT Tweaks That Actually Pay Off 

blog

Sweating the Tech: Getting More from What You Already Own 

blog

Cutting IT Costs Without Cutting Corners 

blog

Laying the Foundations for Digital Transformation: The Kerv Approach 

blog

Getting AI Ready Starts with Cyber Security: What We Learned from the...

Events

CX and AI Strategy Event 2025, Leeds

Events

Building the Case: Strategic Programme Planning for Nonprofits

Events

Leading with Confidence: Strategies for Sustainable Change in Nonprofits

blog

Reflections from the Microsoft Global Nonprofit Leaders’ Summit in Seattle

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.

Netwrx

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx.