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UCL's Drive for CX Modernisation | The CX Factor Podcast

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The CX Factor: A Deep Dive into Customer Experience

Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.

For the second episode we are joined by UCL a London based university, on a journey through their CX priorities, transformation and future plans featuring Ian Calkin, Platform Service Owner.

Key highlights:

  • Recent changes for UCL
  • Top CX priorities
  • What’s improved?
  • UCL AI ambitions
  • How was A Level results day different in 2024?
  • What’s next?

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