Atom bank's Path to CX Excellence | The CX Factor Podcast

Click on the button to load the content from player.ausha.co.

Load content

The CX Factor: A Deep Dive into Customer Experience

Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.

For the first episode we are joined by Atom bank on a journey through their CX priorities, transformation and future plans featuring Ben Evans, Customer Support Manager and Emily Callander, Configuration Specialist.

Key highlights:

  • CX priorities – making it easy to do business with Atom
  • Using customer insights to empower and enthuse agents
  • Taking control with the Genesys platform
  • Digital contact centres – are you a robot?
  • Using AI as a support, not a front door
  • What’s next?

Interested in learning more? Read the Atom bank case study.

You might also be interested in

blog

Reflections from the Emergency Tech Show with Microsoft at the NEC

Case Studies

Case Study: Practice Plus Group

Videos

Guardian Assurance by Kerv Demonstration

blog

Event Recap: AI in Compliance – Risky Disruption or Regulatory Lifeline?

blog

5 Security Issues That Will Stall Your AI Ambitions

White papers

Mobile Compliance by Kerv: The Complete Guide

Events

Protected: Agentic AI Hackathon: Reimagining Public Services with Copilot Studio

blog

Shadow AI is Already in Your Organisation – What Now?

Company News

Kerv Recognised as a Genesys Elite Partner

blog

The Most Colourful Tech Gathering of the Year: Inside ColorCloud 2025

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.