IT Solutions & Digital Transformation Tailored for Governmental Operations
Revolutionising Central Government Customer ExperienceÂ
Central government organisations are under pressure to modernise services, meet rising citizen expectations, and deliver cost-effective solutions while ensuring security and compliance.Â
At Kerv, we help government agencies streamline customer interactions, improve advisor efficiency, and increase ROI. Our expertise in digital transformation, AI-powered automation, and scalable cloud contact centre solutions positions us as the strategic partner of choice for modernising the public sector customer experience.Â
As leaders in Contact Centre as a Service (CCaaS) and digital transformation solutions, Kerv supports large, complex government projects with cutting-edge technology. As a Genesys Gold Partner, we deliver cutting-edge CX solutions that empower public sector employees with better tools, increase service accessibility for citizens, and enhance overall operational efficiency.Â
Deliver secure, scalable, AI-powered citizen engagement with Genesys-powered CCaaS platforms. Seamlessly integrate voice, chat, email, and social media channels, ensuring every citizen inquiry is handled efficiently.
Empower citizens with self-service automation, reducing wait times and optimising advisor workloads. AI-driven virtual assistants enable government agencies to provide instant, secure, and accessible support.
Deploy secure, cloud-based public sector IT solutions that enable scalable citizen services, resilient operations, and data security while meeting strict compliance standards.
Reduce administrative burden with AI-powered workflow automation, workforce management tools, and intelligent staffing solutions that align with peak service demands.
Leverage advanced data analytics to gain insights into citizen engagement, improve service strategies, and optimise operations with AI-driven decision-making.
Kerv helps government bodies build scalable, national-level digital systems.
Customer Experience & Contact Centre SpecialistsÂ
Kerv brings deep expertise in CX, CCaaS, and citizen engagement, ensuring every interaction is optimised for accessibility, efficiency, and satisfaction.Â
Strategic Partnership with Genesys CloudÂ
As the longest-standing Genesys Cloud partner in EMEA, we’ve successfully deployed cloud-based CX solutions for local and central government organisations.Â
Proven Track Record in Delivering Large-Scale Government ProjectsÂ
With experience spanning central and local government, we manage complex, multi-stakeholder digital transformation projects that enhance public service deliverÂ
Security & Compliance at the CoreÂ
We work within GDS-aligned frameworks, G-Cloud 13, and RM3808, ensuring strict compliance with public sector IT regulations.Â
AI & Automation for Smarter InteractionsÂ
Leverage AI-driven chatbots, agent assistance, and automation to improve response times and reduce operational overhead.Â
Enhanced Employee ExperienceÂ
Give government employees the tools they need for faster resolutions, better workflows, and improved job satisfaction.Â
Contact Centre as a Service (CCaaS) enables government agencies to provide omnichannel support, integrate AI-driven automation, and ensure scalable, cost-effective citizen interactions—all while improving advisor efficiency.
AI chatbots, Agent Assist, and workflow automation reduce call volumes, accelerate case resolution, and improve overall citizen satisfaction—while optimising staffing levels.
IT streamlines operations, improves service delivery, secures data, and supports informed decision-making.
Key challenges include legacy system integration, internal adoption, compliance, and securing long-term funding for transformation projects. Kerv mitigates these risks through strategic planning, employee upskilling, and seamless cloud migration support.
All solutions are GDS-compliant, meet public sector cybersecurity regulations, and include built-in encryption, secure cloud storage, and AI-driven fraud prevention tools.
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In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.
