< Back to all events

AI & Digital Customer Engagement – Personalising your Customer Experience

  • Date
    Wed 29th March 2023
  • Time
    14:00 - 15:00
  • Event Type
    Webinar
  • Location
    Virtual Video

THIS EVENT HAS PASSED BUT YOU CAN STILL WATCH IT ON-DEMAND

Kerv Experience and Genesys ran a webinar on the importance of digital customer engagement and how organisations can use AI to enhance their CX. Digital channels like web chat, chatbots, SMS and social hold tremendous potential for better customer engagements.

Webinar Key Highlights

  • How organisations can start engaging with their customers on the channel of their choice?
  • The role AI plays in digitalising customer engagement and enabling functions such as self-service?
  • A deeper dive into the new Genesys AI Digital Tool.
  • The importance of consolidating siloed digital platforms for a consistent and seamless CX.

Speakers

Jas Bansal

Head of Marketing, Kerv Experience

Axel Ericsson

Business Development Manager

Steve Barratt

Digital Experience, Chatbot & AI

Watch the On-Demand Webinar Now

"*" indicates required fields

Type your first name here
Type your last name here
Type your contact phone number here
Type the company you represent here
This field is for validation purposes and should be left unchanged.

Explore all our upcoming events! View all

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.