Laying the Foundations for Digital Transformation: The Kerv Approach

Published 30/06/25 under:

In this blog: 

• Discover why strong digital foundations are critical for successful digital transformation 
• Learn how Kerv’s expert-led, modular approach delivers measurable business outcomes 
• Explore real-world success stories from DVLA, WaterAid and The Retail Trust 
• Understand how Kerv’s specialist practices drive transformation 

Why Strong Digital Foundations Matter

In today’s competitive landscape, digital transformation is no longer optional—it’s essential. Organisations that embrace digital change gain a clear edge in efficiency, customer experience, and operational resilience.

At Kerv, we specialise in delivering secure, outcome-driven digital transformation. Our approach is built on deep expertise across nine core areas:

• Business Applications 
• Cloud & Network Infrastructure 
• Communications Compliance 
• Digital Consultancy Services 
• Customer Experience (CX) & Contact Centre 
• Cyber Resilience 
• Data & Artificial Intelligence (AI) 
• Managed IT Services 
  
• Workplace Collaboration 

Each practice is led by specialists, not generalists—ensuring your transformation is guided by true experts. 

What Is Digital Transformation? 

At Kerv, we define digital transformation as a continuous journey, not a one-time project. It’s about aligning technology, people, and processes to drive measurable business outcomes.

Whether your goal is to improve customer satisfaction, reduce operational costs, or enhance agility, transformation must be tailored to your unique needs. It’s not about doing everything at once—it’s about doing the right things, at the right time, with the right partner. 

Here are just two examples: 

✅ Reduced application deployment time from 3 days to just 18 minutes using automated pipelines. 

✅ Enabled $60 million in annual donations to be processed in hours instead of weeks. 

These aren’t just technical wins—they’re strategic advantages that improve service delivery, customer experience, and operational efficiency. 

The Kerv Method: Step-by-Step Digital Transformation 

Our approach is modular, scalable, and outcome led. You don’t need to overhaul everything at once; we help you identify your biggest pain point and build a roadmap to your desired outcomes. 

The Retail Trust partnered with Kerv to modernise legacy systems and scale support for over 1.5 million retail workers. Starting with CRM upgrades, the transformation expanded to include: 

• Azure & M365 Optimisation
• Telephony Modernisation with Voxivo4Teams
• Omnichannel Contact Centre powered by Genesys
• CTO-as-a-Service for strategic IT leadership

The result? Ten IT providers consolidated into one, six internal IT roles freed up, zero downtime during migration, and a vastly improved experience for both staff and service users. 

Watch our video with The Retail Trust to learn more ⬇️ 

Why Choose Kerv for Your Digital Transformation? 

Here’s what sets us apart: 

✅ Proven Results: We deliver measurable outcomes, not just promises.

✅ Specialist Expertise: Each Kerv practice is led by domain experts.

✅ Collaborative Approach: We work with you, not just for you.

✅ Elite Partnerships: We’re a Genesys Elite Partner and work closely with Microsoft and AWS. 

Whether you’re modernising infrastructure, enhancing CX, or improving cybersecurity, Kerv brings the right expertise to the table. 

Digital transformation is a journey, and every journey starts with a single step. At Kerv, we will meet you where you are and help you get to where you want to be.