Kerv acquires TDS Global Communications Compliance Practice

It’s with great pleasure and a lot of excitement that we have today announced the latest addition to the Kerv family – the Communications Compliance Practice!

The new practice was acquired from its previous parent company, TDS Global Holdings, and provides mission-critical communications compliance services to major global financial services organisations, including 50% of the top tier UK banks, with 140,000 channels of compliance recording and more than 3 billion captured calls globally.

The practice employs 40 staff based in Europe, Asia and North America, with headquarters in London and a 24-hour global service operations centre in Cardiff. With an annual turnover exceeding £10m, the practice is continuing to win new customers, growing at 20% in the last year and forecasting to continue that growth in the current period.

What does this mean for Kerv?

The latest addition to the family will strengthen Kerv’s existing proposition and capabilities around all aspects of compliance. The existing leadership of the Communications Compliance Practice, including CEO Brad Gorton and Head of Strategy Paul Willson, will join Kerv in senior roles, working closely alongside the management team at Kerv Collaboration & Compliance which already has a strong presence in the banking and financial services market.

The Communications Compliance Practice brings key core technology capabilities to Kerv and is a top-tier partner for the leading global compliance vendors including Verint (winning both European Compliance Partner of the Year and Deal of the Year awards) and NICE. The Practice enables its clients to ensure and assure compliance across all channels, including mobile, Microsoft Teams, Zoom and Symphony together with social media and messaging platforms, all delivered as a cloud managed service.

This latest acquisition brings the total Kerv business to over £60m turnover and more than 500 staff, creating the leading compliance technology practice serving the UK’s Tier 1 banking and financial services sector.

Our Executive Chairman, Alastair Mills, said,

“Across all Kerv’s practices we have a strong focus on helping our customers transform their business by migrating to and then transforming in the cloud. As we approach our second anniversary, this acquisition is another significant milestone in the development of the group. With the compliance world relatively slow to migrate to the cloud compared to other sectors, this is a transformation that is now happening at pace and Kerv is well placed to capitalise on this significant market trend.”

Managing Director of the new Kerv Collaboration & Compliance Practice, Brad Gorton, added:

“We’re so excited to be joining the team at Kerv for the next stage of our journey. The opportunity to build on our global cloud capabilities, to extend our digital services and to accelerate investment in our automation, monitoring and proprietary technology by leveraging Kerv’s capabilities is fantastic for us and our customers. Bringing the rest of the Kerv group’s portfolio to our customers and providing our compliance expertise to the Kerv client base will help us accelerate our own growth even further.”