Maximising Membership Metrics With Copilot

Published 12/04/24 under:

Membership organisations sit upon a treasure trove of wealth when it comes to all the data gathered from various interactions, including website engagement, event registrations, email correspondence, and more. Being able to make the most of it however is the challenge. Taking this abundance of information and transforming it into actionable insights that inform strategic decisions and enhance member experiences. This is where big data analytics tools, such as Copilot, prove invaluable.

Making The Most Of Member Behaviour and Preferences

The primary advantage of employing and being able to call upon big data analytics is the ability to gain a comprehensive understanding of member behaviour and preferences. By analysing data from diverse sources like membership databases, online platforms, and social media interactions, there is the oppportunity to uncover valuable insights into motivations, favoured services as well as preferred engagement methods.

That’s where Copilot comes in. It will allow you to create interactive dashboards and reports, showcasing key metrics such as membership growth rates, retention figures, event attendance, and engagement levels. By delving into these metrics, trends and patterns can be identified and acted upon.

Personalising The Experience

Following on from all this, perhaps the most significant application of big data analytics is the ability to tailor each individual member experiences. By segmenting people based on demographics, interests and past interactions, organisations can deliver targeted communications, recommendations, and services that resonate with each member.

Copilot’s advanced analytics capabilities enable segmentation analysis, identifying distinct member personas and their unique preferences. Armed with this information, entire campaigns can be crafted to fit the needs of an select group, along with suggestions of relevant content or events, and membership packages that will better address the needs of of the individual.

Improving Member Engagement and Retention

The numbers will always be able to tell the story and big data analytics plays that pivotal role in enhancing member engagement and retention rates. By proactively monitoring member engagement metrics and identifying potential churn indicators, organisations can take timely actions to re-engage at-risk members and strengthen overall relationships. 

With Copilot, you are able to establish automated alerts and notifications to highlight changes in member engagement patterns, such as decreased website visits or event attendance. Additionally, predictive analytics capabilities can forecast member churn probabilities based on historical data, allowing for an implemented targeted retention strategies, such as personalised outreach initiatives or exclusive offers, to mitigate churn risk.

Communication Is The Key

Underpinning everything is the ability to take all of the data and the insights and ensure they are utilised correctly. Collaboration across departments and workflows with Microsoft Teams ensure that there is a central hub for teamwork. Integrating Copilot’s analytics capabilities with Teams only makes things better as you’ll be able to swiftly share real time information gleaned from Copilot analytics, discuss strategies, and coordinate action plans in real-time, irrespective of geographical location. This not only streamlines internal processes but also fosters a culture of transparency, agility, and innovation within organisations, ultimately driving greater efficiency and effectiveness in achieving their goals.

By taking advantage of tools like Copilot, in conjunction with collaborative platforms such as Microsoft Teams, you will be able to unlock the full potential of the data available to you and gain valuable insights into member behaviour, preferences, and engagement patterns. These insights can in turn foster a culture of data-driven decision-making and collaboration, to which member experiences can then be personalised. This in turn will assist with improving engagement and retention rates. 

At Kerv Digital, we understand the challenges of managing and growing a membership organisation. Leveraging Microsoft Copilot we’re able to support you to develop a powerful solution for maximizing your membership metrics and achieving success in today’s fast-paced digital world. Whether you’re looking to improve engagement, retention, or revenue, our technology can help you take your organization to the next level.