Different by design

Different by design

Mike Ing

Mike Ing

Founder & Managing Director, Kerv|Kerv

Published 24/04/22 under:

Have a question about something here?

Get in touch

There are plenty of challenges easier than building a business capable of disrupting a crowded digital marketplace from scratch. Yet, that’s exactly what Kerv is doing. At the helm, Executive Chairman, Alistair Mills, and Group MD, Mike Ings, spill the beans on the reasons behind the success of our company launch.

How did the original Kerv idea come about?

Mike: Back in 2019, Alistair and I decided we’d like to create a new company to address a gap in the market and improve technology partnerships for customers.

Alistair: Although we’ve different personalities and ways of doing business, we share many of the same values and beliefs. In particular, the importance of building a company that’s truly focused on its people and its customers.

So, what does a people-first company look like?

Mike: It’s simply about making Kerv the best place to work. And getting the best people to solve our customers’ problems. That’s what really excites me. Creating a business that everyone within the industry will look at and think ‘I’d love to work there.’

Alistair: We decided early on we wanted to do things differently by building a team that lives and breathes the Kerv values. That means thinking like a customer, the team is everything, spreading good vibes, always doing the right thing, and building a positive future. 

In what other ways is Kerv doing things differently with customers?

Alistair: Well, for a start we’re avoiding the obvious temptation to chase short-term profit. Everything we do it all about the customer and building long-lasting relationships.

Mike: Often technology companies take the easy route. By that I mean making choices convenient to their businesses, but not in the best interests of their customers. We don’t intend to make that mistake. 

And how is Kerv currently measuring up?

Alistair: It’s going really well. And, if we’re honest, better than we expected. We’re winning new logos. Our existing customers are buying more from us. They’re appreciating the breadth of cloud services and digital transformation within the portfolio now.

Mike: In our senior meetings we constantly ask three questions: how happy are our customers, how happy are our people, and how are we doing as a business? The results really come as a consequence of us doing a great job with our people and our customers. 

So, what can we expect to see?

Mike: Customers should be excited because we’re investing in the business. We understand technology and solutions we provide will change. We’ll do that technology change with them because we understand what they’re trying to achieve. And they trust us to deliver their outcomes. 

Alistair: If we live and breathe our values, I think Kerv is going to be a great place to work and a great place to be a customer. And, on top of all of that, I think we’ll have a lot of fun along the way.

 

Related Articles

You might also be interested in

From our world to yours

Compliance monitoring under the spotlight

From our world to yours

The rise of business messaging apps and the need to stay on...

From our world to yours

Compliance: important ownership changes while adapting for flexible remote workforces

From our world to yours

Data silos and legacy compliance monitoring systems – barriers to effective surveillance...

From our world to yours

What it takes to top the Gartner CCaaS Magic Quadrant

From our world to yours

Why gamification is topping the bill for contact centre agent workforce management...

From our world to yours

8 contact centre trends to future proof your business

From our world to yours

Spotlight on Local Government – Where is CX heading for citizens?

From our world to yours

Think bigger with Microsoft Teams.

From our world to yours

Microsoft Teams is here to stay, what’s the next step?

From our world to yours

At Kerv we want to make customer-first really mean something…

From our world to yours

How Engagement Technology is Transforming the Membership Sector

From our world to yours

A modern CRM system needs a modern data platform

From our world to yours

What is… Microsoft Cloud for NonProfit?

From our world to yours

6 Back-office technologies modern supply chains should already be using

From our world to yours

Re-imagining CX in a golden age of integrations – combining Genesys and...

From our world to yours

Maximising CX value through AI-driven digital engagement

From our world to yours

Experience as a Service: What it is, why it’s important and where...

From our world to yours

Achieving empathy across digital channels

From our world to yours

Redesigning CX from the ground up

From our world to yours

Genesys EMEA Cloud Partner of the Year 2020

From our world to yours

Life at Kerv Digital As A Functional Consultant

From our world to yours

Life @ Kerv Digital as an Apprentice Power Platform Consultant

From our world to yours

How To Increase Efficiency With Dynamics 365 Supply Chain Management

From our world to yours

Supply Chain Control Towers – The Tech That’s Changing Logistics Forever

From our world to yours

Supply Chain Digital Twins – The What, The Who & The Why...

From our world to yours

On-Demand Logistics & The Tech That Makes It Possible

From our world to yours

What Is… Insurtech?

From our world to yours

What Is… Microsoft Cloud For NonProfit?

From our world to yours

16 Times You’ve Been Using Artificial Intelligence Without Realising

From our world to yours

Jack’s Worried – His Website Is Losing Him Dues Paying Members

From our world to yours

From Paper Based To Cutting Edge… With Zero Downtime

From our world to yours

Life at Kerv Digital as a UX Designer

From our world to yours

Sarah is Sad – Her Staff Aren’t Finding New Members Or Engaging...

From our world to yours

How To Squeeze Hidden Value From The Hidden Data You Didn’t Know...

From our world to yours

Reducing Member Churn & Delivering Member Insights With Data Science

From our world to yours

Life @ Kerv Digital As A Dynamics Functional Consultant

From our world to yours

The Effect Fintech Is Having On Our Everyday Lives

From our world to yours

Dealing With Ethical Walls In Tech… Ethically

From our world to yours

Life @ Kerv Digital As A DevSecOps Engineer

From our world to yours

IOT: Dragging The Future Of Healthcare Into Today

From our world to yours

How Will Tech Revolutionise Health Care Over The Next Half Century?

From our world to yours

Empowering Public Transport With Big Data

From our world to yours

Putting Patients First Vs. Cost Concerns

From our world to yours

Life @ Kerv Digital As A Power Platform Solution Architect

From our world to yours

What’s The Best CRM For The Membership Sector?

From our world to yours

How Remote Patient Monitoring Data Can Drive Health Efficiencies

From our world to yours

Is A Career In NonProfit Digital Transformation Rewarding?

From our world to yours

Six Back-Office Functions NonProfits Should Be Using Robotic Process Automation For

From our world to yours

How Data Storage Management Will Change In 2022

From our world to yours

Business Central Vs Sage – Which Does Your Organisation Need?

From our world to yours

How To Debug Something With A Rubber Duck

From our world to yours

Using Design Thinking To Empower Digital Transformations

From our world to yours

How Business Central Can Keep You GDPR Compliant

From our world to yours

What Can Business Central Actually Do?

From our world to yours

Why Data Classification Is Vital To Your Organisation (And How To Easily...

From our world to yours

How To Inspect Items When Using The Execute Pipeline Activity In ADF/Synapse...

From our world to yours

How To Create UI Flow’s In Power Automate

From our world to yours

D365 BC Vs D365 FO: Let’s Settle This Once And For All!

From our world to yours

How To Drive Donor Engagement With Kerv Digital’s Free Powerups

From our world to yours

9 Awesome Benefits To The Microsoft Dataverse

From our world to yours

Canvas Apps Vs Model-Driven Apps

From our world to yours

How To Set Up Field Monitoring In Business Central

From our world to yours

Check Out The Benefits Of The Microsoft Catalyst IDEA Framework…

From our world to yours

Component Led Development, Or… How To Make Your Organisation Instantly More Resilient

From our world to yours

How To Achieve A Single Customer View In 5 Easy Steps

From our world to yours

Best Practice For Creating Cloud Flows With Microsoft Power Automate

From our world to yours

Legacy Estate Reduction… Or When To Get Rid Of Old Tech

From our world to yours

What Is Fintech?

From our world to yours

How To Get Better At: Online Continuous Personal Development (CPD)

From our world to yours

Virtual Exam Proctoring (Or How To Stop People Googling The Answers At...

From our world to yours

How Hyperautomation’s Benefiting PAO’s (Professional Accountancy Organisations)

From our world to yours

Cyber Security For Remote Working… How Everyone Can (And Has To) Pitch...

From our world to yours

What Is An Advanced Persistent Threat (APT’S) Attack?

From our world to yours

Visualising Your Data Differently With Power BI

From our world to yours

Database Marketing – What Is It & How Can You Benefit From...

From our world to yours

Microsoft Dynamics Cloud Licensing Options – What’s Available?

From our world to yours

Privacy By Design – What You Need To Know

From our world to yours

How To Connect To A Named Sandbox Environment

From our world to yours

What Are The Different Types Of Cloud Licensing Agreements?

From our world to yours

How To Export To Text Files From Microsoft’s Business Central SAAS

From our world to yours

Technical Debt – The What, Why, When & How Do I Get...

From our world to yours

Ensuring Business Continuity With The Microsoft Stack

From our world to yours

What’s The Best CRM For The NonProfit Sector?

From our world to yours

Rage Donations – How To Engage Past The ‘Now’

From our world to yours

What Is It & How To Avoid: Vendor Lock-In

From our world to yours

The Bad Guys Don’t Care You’re The Good Guys

From our world to yours

Build The Future Of The NonProfit Sector… Today

From our world to yours

Data Protection & Artificial Intelligence: Best Practice

From our world to yours

Shadow IT – 9 Things To Look Out For & 1 Unexpected...

From our world to yours

Organisational Debt & Why It Makes Digital Transformation Hard

From our world to yours

Discussing All Things RPA… Robotic Process Automation

From our world to yours

Creating A Low Code App Using PowerApps & The Power Platform

From our world to yours

Now’s The Time To Get Excited About Cognitive Search

From our world to yours

If You Don’t Have An Automated Deployment Process… You’re Already Obsolete

From our world to yours

Tips & Tricks To Creating Successful Volunteer Management Systems

From our world to yours

The Five Types Of Cyber Criminals

From our world to yours

Security-By-Design: Or… Better Safe Than Sorry!

From our world to yours

Leading With Technology In The Membership Sector

From our world to yours

What Does IAAS, PAAS & SAAS Stand For?

From our world to yours

What Is Business Architecture?

From our world to yours

What Is Data Gravity? (And How Your Organisation Can Benefit From It)

From our world to yours

How To Fix DateTime Stamps In Microsoft Dynamics 365

From our world to yours

6 Easy Steps For Promoting A Culture Of Cyber Security

From our world to yours

15 Cyber Security ‘Things’ To Safeguard Your Business

From our world to yours

Microsoft Dynamics 365: Settings In solutions

From our world to yours

13 Ways To Save Money When Using Microsoft Azure

From our world to yours

The Problems With Addresses In Microsoft Dynamics 365

From our world to yours

Understanding The Benefits Of Predictive Science In The NonProfit Sector

From our world to yours

Top 6 Digital Impacts On Membership Organisations

From our world to yours

The 7 Stages Of A Successful AI Project

From our world to yours

What’s The Difference Between UI And UX?

From our world to yours

8 Ways Your Business Can Increase Turnover With Big Data

From our world to yours

Dynamics 365 In NonProfits

From our world to yours

Kerv acquires TDS Global Communications Compliance Practice

From our world to yours

What is Microsoft’s Power Automate?

From our world to yours

What is InvestTech?

From our world to yours

Derek Is Stressed – His Purchasing Team Aren’t Coping With Long Winded...

From our world to yours

Life @ Kerv Digital As A Jnr DevSecOps Engineer…

From our world to yours

Life @ Kerv Digital As A Principal Architect

From our world to yours

Life @ Kerv Digital As An Azure DevSecOps Engineer…

From our world to yours

Life @ Kerv Digital As Head Of Client Services, Public Sector

From our world to yours

Life @ Kerv Digital As A Junior DevSecOps Engineer

From our world to yours

Life @ Kerv Digital As A Graphic Designer

From our world to yours

Microsoft Inspire 2022 – Here’s All The Big Announcements!

From our world to yours

The Need for WhatsApp Compliance Recording

From our world to yours

Life @ Kerv Digital As A UX Researcher

From our world to yours

Life @Kerv Digital As A Senior Delivery Manager

From our world to yours

Life @ Kerv Digital As A Senior Delivery Manager

From our world to yours

Data Silos and Legacy Compliance Monitoring Systems – Barriers to Effective Surveillance...

From our world to yours

Kerv and Venari Security Partner to Widen the Lens of Enterprise Encryption

Have a question?

Leave your details and a member of the team will be in touch to help.
Type your first name here
Type your last name here
Type your phone number here
Type the company you represent here
By pressing send, you agree to our Terms and Conditions and Privacy Policy.
This field is for validation purposes and should be left unchanged.