Case Study

ABP Food Group: Increased visibility and performance across the network

Company

ABP Food Group

Industry

Manufacturing

Project Type

SD-WAN

Download Case Study

Overview

One of the Europe’s leading food processors

ABP Food Group is one of Europe’s leading food processors, providing quality beef to thousands of customers across the world. With locations in nine countries across Ireland, UK, and Europe, ABP Food Group works with a network of over 35,000 farmers. The business turns over €3B, employs 11,000 people, and has supplied retailers, wholesalers, and food service providers for over sixty years.

Challenge

ABP Group had grown through acquisition and operated four divisions across approximately 60 sites. Each division had their own WAN MPLS contracts and a separate security/remote access solution from a variety of service providers.

The multiple service provider engagement had caused varied service levels across the group with some poorly performing sites. With multiple solutions provided by different providers, it was time-consuming to uncover the root cause of faults and implement guaranteed fixes. Any requirement to increase capacity or make changes to the WAN was challenging and even simple requests such as a change on a managed firewall could take weeks. The internal IT team was regularly managing issues, rather than working to support revenue-generating endeavours.

At the start of the first COVID lockdown in March 2020, the business was working at 160% capacity to keep supermarket shelves stocked. During this period any network outage would cause significant disruption and commercial penalties. The business recognised the need for additional bandwidth and resilience to support the increased demand on the network and most importantly the need to consolidate the twelve group-wide incumbent providers into a single, trustworthy network and security solution provider. This would standardise their WAN making it easier to manage, simplify the associated WAN contracts and deliver cost savings to the business.

An upcoming WAN renewal negotiation was the perfect opportunity to embark on a WAN transformation project, part of which was a requirement to investigate SD-WAN as a means of delivering greater bandwidth and resilience at a reduced cost. SD-WAN offered the efficiencies of a single, ubiquitous, and always-on WAN which would better suit the always-on nature of the business.

Solution

During the initial WAN RFI process, Kerv Connect highlighted the benefits of a next-gen SD-WAN that the Group had not considered in the scope of their WAN transformation project. This expertise and insight lead to Kerv Connect being invited to respond to the Group’s WAN Transformation RFP. Kerv Connect ousted 12 bidders in the extensive RFP process to win the contract for the consolidation, simplification, and standardisation of the WAN and Network Security platform. As part of their response, Kerv Connect recommended a POC for problematic production sites where the power of SD-WAN was able to provide tangible value, improving capacity at one site and application performance at another. Kerv Connect’s strategic partnerships with both Dell and VMware won the customer’s confidence with a consolidated solution that was based on the market-leading VeloCloud SD-WAN solution ably supported by Fortinet for Security and Remote Access. Additionally, Kerv Connect’s proposal included fully resilient connections for all sites, globally, with some sites adopting 4G services where wired connectivity was difficult to provision reliably. Kerv Connect’s solution included design, installation, and a fully managed service to ensure that new technology did not place added operational pressures on an already busy IT team. Demonstrating their wealth of experience and insight, Kerv Connect was able to provide the above-mentioned solution at a price that was significantly less than the proposed MPLS equivalent. This removed the requirement for further investment in WAN capacity and resilience saving the Group approximately £750k over 3 years.

“Kerv Connect has proven to be the trusted advisor who helped us make sense of SD-WAN and how it supports our ambitious ‘one network’ strategy. Of the various responses received on our WAN tender, Kerv Connect stood out with their approach to solution design and their strong team. The proof-of-concept installation has already delivered tangible benefit to ABP Food Group and we are excited to get started on the full SD-WAN rollout with them.”

John Armstrong
Group IT Director of ABP Food Group

Improved capacity and resilience

Visibility

All divisions have read-only access to the SD-WAN management platform which provides granular visibility of all traffic across the WAN. This has provided actionable insight that is already returning benefits within the broader ABP IT teams.

Resilience and Performance

Using multiple connections in active-active format to ensure heightened uptime and availability. Further, benefitting from real-time adjustments in application traffic flows to guarantee application performance.

Security and Segmentation

The ability to use a single SD-WAN platform within which the divisions are virtually segmented from each other, enabling the Group to have “one network” and benefiting from tightly controlled inter-divisional interactions.

Application Prioritisation

Ensuring that critical business applications enjoy priority over standard applications.

Cloud Access

Benefitting from Velocloud’s Cloud Gateway Architecture for optimised and resilient access to applications in the cloud (SaaS and IaaS).

Flexibility

Adding capacity is now as simple as adding it to the “connectivity pool” at any one site.

Want to learn more?

Speak our experts!

Give us a few details and we’ll get right back to you.

By pressing send, you agree to our Terms and Conditions and Privacy Policy.
This field is for validation purposes and should be left unchanged.

Case Study

ABP Food Group: Increased visibility and performance across the network

Company

ABP Food Group

Industry

Manufacturing

Project Type

SD-WAN

Download Case Study

Overview

One of the Europe’s leading food processors

ABP Food Group is one of Europe’s leading food processors, providing quality beef to thousands of customers across the world. With locations in nine countries across Ireland, UK, and Europe, ABP Food Group works with a network of over 35,000 farmers. The business turns over €3B, employs 11,000 people, and has supplied retailers, wholesalers, and food service providers for over sixty years.

Challenge

ABP Group had grown through acquisition and operated four divisions across approximately 60 sites. Each division had their own WAN MPLS contracts and a separate security/remote access solution from a variety of service providers.

The multiple service provider engagement had caused varied service levels across the group with some poorly performing sites. With multiple solutions provided by different providers, it was time-consuming to uncover the root cause of faults and implement guaranteed fixes. Any requirement to increase capacity or make changes to the WAN was challenging and even simple requests such as a change on a managed firewall could take weeks. The internal IT team was regularly managing issues, rather than working to support revenue-generating endeavours.

At the start of the first COVID lockdown in March 2020, the business was working at 160% capacity to keep supermarket shelves stocked. During this period any network outage would cause significant disruption and commercial penalties. The business recognised the need for additional bandwidth and resilience to support the increased demand on the network and most importantly the need to consolidate the twelve group-wide incumbent providers into a single, trustworthy network and security solution provider. This would standardise their WAN making it easier to manage, simplify the associated WAN contracts and deliver cost savings to the business.

An upcoming WAN renewal negotiation was the perfect opportunity to embark on a WAN transformation project, part of which was a requirement to investigate SD-WAN as a means of delivering greater bandwidth and resilience at a reduced cost. SD-WAN offered the efficiencies of a single, ubiquitous, and always-on WAN which would better suit the always-on nature of the business.

Solution

Kerv Connect’s experience in understanding the business needs and processes required at the infrastructure layer to achieve PCI compliance had been through working with other customers in the retail sector. In particular Kerv Connect was familiar with the challenges, complexity and cost when network segmentation was introduced into a store environment.

Although network segmentation is not a PCI requirement, it is deemed a mechanism to reduce the scope, cost and difficulty of implementing and maintaining PCI DSS controls. Without network segmentation the entire network would fall in scope of the assessment.

Kerv Connect’s solution to achieve network segmentation and consequently isolate cardholder data was to implement a small firewall with security zones. The stateful firewall that was implemented would filter traffic flows in transparent mode, that is, it would be able to restrict access between defined security zones based on specifically defined policy information without the need to re-address endpoints. The security zones and policy definition was specifically designed to align to the requirements of the PCI DSS standard by de-scoping a large part of the store environment including the wireless infrastructure.

Improved capacity and resilience

Visibility

All divisions have read-only access to the SD-WAN management platform which provides granular visibility of all traffic across the WAN. This has provided actionable insight that is already returning benefits within the broader ABP IT teams.

Resilience and Performance

Using multiple connections in active-active format to ensure heightened uptime and availability. Further, benefitting from real-time adjustments in application traffic flows to guarantee application performance.

Security and Segmentation

The ability to use a single SD-WAN platform within which the divisions are virtually segmented from each other, enabling the Group to have “one network” and benefiting from tightly controlled inter-divisional interactions.

Application Prioritisation

Ensuring that critical business applications enjoy priority over standard applications.

Cloud Access

Benefitting from Velocloud’s Cloud Gateway Architecture for optimised and resilient access to applications in the cloud (SaaS and IaaS).

Flexibility

Adding capacity is now as simple as adding it to the “connectivity pool” at any one site.

Want to learn more?

Speak our experts!

Give us a few details and we’ll get right back to you.

By pressing send, you agree to our Terms and Conditions and Privacy Policy.
This field is for validation purposes and should be left unchanged.

Case Study

ABP Food Group: Increased visibility and performance across the network

Company

ABP Food Group

Industry

Manufacturing

Project Type

SD-WAN

Download Case Study

Overview

One of the Europe’s leading food processors

ABP Food Group is one of Europe’s leading food processors, providing quality beef to thousands of customers across the world. With locations in nine countries across Ireland, UK, and Europe, ABP Food Group works with a network of over 35,000 farmers. The business turns over €3B, employs 11,000 people, and has supplied retailers, wholesalers, and food service providers for over sixty years.

Challenge

ABP Group had grown through acquisition and operated four divisions across approximately 60 sites. Each division had their own WAN MPLS contracts and a separate security/remote access solution from a variety of service providers.

The multiple service provider engagement had caused varied service levels across the group with some poorly performing sites. With multiple solutions provided by different providers, it was time-consuming to uncover the root cause of faults and implement guaranteed fixes. Any requirement to increase capacity or make changes to the WAN was challenging and even simple requests such as a change on a managed firewall could take weeks. The internal IT team was regularly managing issues, rather than working to support revenue-generating endeavours.

At the start of the first COVID lockdown in March 2020, the business was working at 160% capacity to keep supermarket shelves stocked. During this period any network outage would cause significant disruption and commercial penalties. The business recognised the need for additional bandwidth and resilience to support the increased demand on the network and most importantly the need to consolidate the twelve group-wide incumbent providers into a single, trustworthy network and security solution provider. This would standardise their WAN making it easier to manage, simplify the associated WAN contracts and deliver cost savings to the business.

An upcoming WAN renewal negotiation was the perfect opportunity to embark on a WAN transformation project, part of which was a requirement to investigate SD-WAN as a means of delivering greater bandwidth and resilience at a reduced cost. SD-WAN offered the efficiencies of a single, ubiquitous, and always-on WAN which would better suit the always-on nature of the business.

Solution

Kerv Connect’s experience in understanding the business needs and processes required at the infrastructure layer to achieve PCI compliance had been through working with other customers in the retail sector. In particular Kerv Connect was familiar with the challenges, complexity and cost when network segmentation was introduced into a store environment.

Although network segmentation is not a PCI requirement, it is deemed a mechanism to reduce the scope, cost and difficulty of implementing and maintaining PCI DSS controls. Without network segmentation the entire network would fall in scope of the assessment.

Kerv Connect’s solution to achieve network segmentation and consequently isolate cardholder data was to implement a small firewall with security zones. The stateful firewall that was implemented would filter traffic flows in transparent mode, that is, it would be able to restrict access between defined security zones based on specifically defined policy information without the need to re-address endpoints. The security zones and policy definition was specifically designed to align to the requirements of the PCI DSS standard by de-scoping a large part of the store environment including the wireless infrastructure.

Improved capacity and resilience

Visibility

All divisions have read-only access to the SD-WAN management platform which provides granular visibility of all traffic across the WAN. This has provided actionable insight that is already returning benefits within the broader ABP IT teams.

Resilience and Performance

Using multiple connections in active-active format to ensure heightened uptime and availability. Further, benefitting from real-time adjustments in application traffic flows to guarantee application performance.

Security and Segmentation

The ability to use a single SD-WAN platform within which the divisions are virtually segmented from each other, enabling the Group to have “one network” and benefiting from tightly controlled inter-divisional interactions.

Application Prioritisation

Ensuring that critical business applications enjoy priority over standard applications.

Cloud Access

Benefitting from Velocloud’s Cloud Gateway Architecture for optimised and resilient access to applications in the cloud (SaaS and IaaS).

Flexibility

Adding capacity is now as simple as adding it to the “connectivity pool” at any one site.

Want to learn more?

Speak our experts!

Give us a few details and we’ll get right back to you.

By pressing send, you agree to our Terms and Conditions and Privacy Policy.
This field is for validation purposes and should be left unchanged.

Case Study

ABP Food Group: Increased visibility and performance across the network

Company

ABP Food Group

Industry

Manufacturing

Project Type

SD-WAN

Download Case Study

Overview

One of the Europe’s leading food processors

ABP Food Group is one of Europe’s leading food processors, providing quality beef to thousands of customers across the world. With locations in nine countries across Ireland, UK, and Europe, ABP Food Group works with a network of over 35,000 farmers. The business turns over €3B, employs 11,000 people, and has supplied retailers, wholesalers, and food service providers for over sixty years.

Challenge

ABP Group had grown through acquisition and operated four divisions across approximately 60 sites. Each division had their own WAN MPLS contracts and a separate security/remote access solution from a variety of service providers.

The multiple service provider engagement had caused varied service levels across the group with some poorly performing sites. With multiple solutions provided by different providers, it was time-consuming to uncover the root cause of faults and implement guaranteed fixes. Any requirement to increase capacity or make changes to the WAN was challenging and even simple requests such as a change on a managed firewall could take weeks. The internal IT team was regularly managing issues, rather than working to support revenue-generating endeavours.

At the start of the first COVID lockdown in March 2020, the business was working at 160% capacity to keep supermarket shelves stocked. During this period any network outage would cause significant disruption and commercial penalties. The business recognised the need for additional bandwidth and resilience to support the increased demand on the network and most importantly the need to consolidate the twelve group-wide incumbent providers into a single, trustworthy network and security solution provider. This would standardise their WAN making it easier to manage, simplify the associated WAN contracts and deliver cost savings to the business.

An upcoming WAN renewal negotiation was the perfect opportunity to embark on a WAN transformation project, part of which was a requirement to investigate SD-WAN as a means of delivering greater bandwidth and resilience at a reduced cost. SD-WAN offered the efficiencies of a single, ubiquitous, and always-on WAN which would better suit the always-on nature of the business.

Solution

Kerv Connect was able to provide the team with independent industry advice with regards to competing SD-WAN solutions on the market and help establish use cases for each. The team decided to trial two SD-WAN vendors over a year to establish which one best satisfied their requirements. Due to a large amount of structured and unstructured data being created at each race and sent back to HQ for analysis, it quickly became apparent that WAN optimisation was a critical requirement and therefore Silver Peak the most suitable SD-WAN vendor for this use case.

 

Deploying a Silver Peak solution gave the team the ability to use commodity internet for race day connectivity instead of expensive fixed lease MPLS, while still ensuring application performance when it came to the generation and transport of huge amounts of track-side data. The race teams was then able to decommission their expensive MPLS links and replace them with local internet connections using Silver Peak.

The solution was delivered across SD-WAN appliances with a small onsite footprint, allowing them to be decommissioned and redeployed at new race sites with ease. Further, the solution enabled the use of different pre-existing connections at the various race sites, and provided stability in the wavering underlay parameters around the world.

Improved capacity and resilience

Visibility

All divisions have read-only access to the SD-WAN management platform which provides granular visibility of all traffic across the WAN. This has provided actionable insight that is already returning benefits within the broader ABP IT teams.

Resilience and Performance

Using multiple connections in active-active format to ensure heightened uptime and availability. Further, benefitting from real-time adjustments in application traffic flows to guarantee application performance.

Security and Segmentation

The ability to use a single SD-WAN platform within which the divisions are virtually segmented from each other, enabling the Group to have “one network” and benefiting from tightly controlled inter-divisional interactions.

Application Prioritisation

Ensuring that critical business applications enjoy priority over standard applications.

Cloud Access

Benefitting from Velocloud’s Cloud Gateway Architecture for optimised and resilient access to applications in the cloud (SaaS and IaaS).

Flexibility

Adding capacity is now as simple as adding it to the “connectivity pool” at any one site.

Want to learn more?

Speak our experts!

Give us a few details and we’ll get right back to you.

By pressing send, you agree to our Terms and Conditions and Privacy Policy.
This field is for validation purposes and should be left unchanged.

Case Study

ABP Food Group: Increased visibility and performance across the network

Company

ABP Food Group

Industry

Manufacturing

Project Type

SD-WAN

Download Case Study

Overview

One of the Europe’s leading food processors

ABP Food Group is one of Europe’s leading food processors, providing quality beef to thousands of customers across the world. With locations in nine countries across Ireland, UK, and Europe, ABP Food Group works with a network of over 35,000 farmers. The business turns over €3B, employs 11,000 people, and has supplied retailers, wholesalers, and food service providers for over sixty years.

Challenge

ABP Group had grown through acquisition and operated four divisions across approximately 60 sites. Each division had their own WAN MPLS contracts and a separate security/remote access solution from a variety of service providers.

The multiple service provider engagement had caused varied service levels across the group with some poorly performing sites. With multiple solutions provided by different providers, it was time-consuming to uncover the root cause of faults and implement guaranteed fixes. Any requirement to increase capacity or make changes to the WAN was challenging and even simple requests such as a change on a managed firewall could take weeks. The internal IT team was regularly managing issues, rather than working to support revenue-generating endeavours.

At the start of the first COVID lockdown in March 2020, the business was working at 160% capacity to keep supermarket shelves stocked. During this period any network outage would cause significant disruption and commercial penalties. The business recognised the need for additional bandwidth and resilience to support the increased demand on the network and most importantly the need to consolidate the twelve group-wide incumbent providers into a single, trustworthy network and security solution provider. This would standardise their WAN making it easier to manage, simplify the associated WAN contracts and deliver cost savings to the business.

An upcoming WAN renewal negotiation was the perfect opportunity to embark on a WAN transformation project, part of which was a requirement to investigate SD-WAN as a means of delivering greater bandwidth and resilience at a reduced cost. SD-WAN offered the efficiencies of a single, ubiquitous, and always-on WAN which would better suit the always-on nature of the business.

Solution

During the initial WAN RFI process, Kerv Connect highlighted the benefits of a next-gen SD-WAN that the Group had not considered in the scope of their WAN transformation project. This expertise and insight lead to Kerv Connect being invited to respond to the Group’s WAN Transformation RFP. Kerv Connect ousted 12 bidders in the extensive RFP process to win the contract for the consolidation, simplification, and standardisation of the WAN and Network Security platform. As part of their response, Kerv Connect recommended a POC for problematic production sites where the power of SD-WAN was able to provide tangible value, improving capacity at one site and application performance at another. Kerv Connect’s strategic partnerships with both Dell and VMware won the customer’s confidence with a consolidated solution that was based on the market-leading VeloCloud SD-WAN solution ably supported by Fortinet for Security and Remote Access. Additionally, Kerv Connect’s proposal included fully resilient connections for all sites, globally, with some sites adopting 4G services where wired connectivity was difficult to provision reliably. Kerv Connect’s solution included design, installation, and a fully managed service to ensure that new technology did not place added operational pressures on an already busy IT team. Demonstrating their wealth of experience and insight, Kerv Connect was able to provide the above-mentioned solution at a price that was significantly less than the proposed MPLS equivalent. This removed the requirement for further investment in WAN capacity and resilience saving the Group approximately £750k over 3 years.

“Kerv Connect has proven to be the trusted advisor who helped us make sense of SD-WAN and how it supports our ambitious ‘one network’ strategy. Of the various responses received on our WAN tender, Kerv Connect stood out with their approach to solution design and their strong team. The proof-of-concept installation has already delivered tangible benefit to ABP Food Group and we are excited to get started on the full SD-WAN rollout with them.”

John Armstrong
Group IT Director of ABP Food Group

Improved capacity and resilience

Visibility

All divisions have read-only access to the SD-WAN management platform which provides granular visibility of all traffic across the WAN. This has provided actionable insight that is already returning benefits within the broader ABP IT teams.

Resilience and Performance

Using multiple connections in active-active format to ensure heightened uptime and availability. Further, benefitting from real-time adjustments in application traffic flows to guarantee application performance.

Security and Segmentation

The ability to use a single SD-WAN platform within which the divisions are virtually segmented from each other, enabling the Group to have “one network” and benefiting from tightly controlled inter-divisional interactions.

Application Prioritisation

Ensuring that critical business applications enjoy priority over standard applications.

Cloud Access

Benefitting from Velocloud’s Cloud Gateway Architecture for optimised and resilient access to applications in the cloud (SaaS and IaaS).

Flexibility

Adding capacity is now as simple as adding it to the “connectivity pool” at any one site.

Want to learn more?

Speak our experts!

Give us a few details and we’ll get right back to you.

By pressing send, you agree to our Terms and Conditions and Privacy Policy.
This field is for validation purposes and should be left unchanged.

Case Study

ABP Food Group: Increased visibility and performance across the network

Company

ABP Food Group

Industry

Manufacturing

Project Type

SD-WAN

Download Case Study

Overview

One of the Europe’s leading food processors

ABP Food Group is one of Europe’s leading food processors, providing quality beef to thousands of customers across the world. With locations in nine countries across Ireland, UK, and Europe, ABP Food Group works with a network of over 35,000 farmers. The business turns over €3B, employs 11,000 people, and has supplied retailers, wholesalers, and food service providers for over sixty years.

Challenge

ABP Group had grown through acquisition and operated four divisions across approximately 60 sites. Each division had their own WAN MPLS contracts and a separate security/remote access solution from a variety of service providers.

The multiple service provider engagement had caused varied service levels across the group with some poorly performing sites. With multiple solutions provided by different providers, it was time-consuming to uncover the root cause of faults and implement guaranteed fixes. Any requirement to increase capacity or make changes to the WAN was challenging and even simple requests such as a change on a managed firewall could take weeks. The internal IT team was regularly managing issues, rather than working to support revenue-generating endeavours.

At the start of the first COVID lockdown in March 2020, the business was working at 160% capacity to keep supermarket shelves stocked. During this period any network outage would cause significant disruption and commercial penalties. The business recognised the need for additional bandwidth and resilience to support the increased demand on the network and most importantly the need to consolidate the twelve group-wide incumbent providers into a single, trustworthy network and security solution provider. This would standardise their WAN making it easier to manage, simplify the associated WAN contracts and deliver cost savings to the business.

An upcoming WAN renewal negotiation was the perfect opportunity to embark on a WAN transformation project, part of which was a requirement to investigate SD-WAN as a means of delivering greater bandwidth and resilience at a reduced cost. SD-WAN offered the efficiencies of a single, ubiquitous, and always-on WAN which would better suit the always-on nature of the business.

Solution

During the initial WAN RFI process, Kerv Connect highlighted the benefits of a next-gen SD-WAN that the Group had not considered in the scope of their WAN transformation project. This expertise and insight lead to Kerv Connect being invited to respond to the Group’s WAN Transformation RFP. Kerv Connect ousted 12 bidders in the extensive RFP process to win the contract for the consolidation, simplification, and standardisation of the WAN and Network Security platform. As part of their response, Kerv Connect recommended a POC for problematic production sites where the power of SD-WAN was able to provide tangible value, improving capacity at one site and application performance at another. Kerv Connect’s strategic partnerships with both Dell and VMware won the customer’s confidence with a consolidated solution that was based on the market-leading VeloCloud SD-WAN solution ably supported by Fortinet for Security and Remote Access. Additionally, Kerv Connect’s proposal included fully resilient connections for all sites, globally, with some sites adopting 4G services where wired connectivity was difficult to provision reliably. Kerv Connect’s solution included design, installation, and a fully managed service to ensure that new technology did not place added operational pressures on an already busy IT team. Demonstrating their wealth of experience and insight, Kerv Connect was able to provide the above-mentioned solution at a price that was significantly less than the proposed MPLS equivalent. This removed the requirement for further investment in WAN capacity and resilience saving the Group approximately £750k over 3 years.

“Kerv Connect has proven to be the trusted advisor who helped us make sense of SD-WAN and how it supports our ambitious ‘one network’ strategy. Of the various responses received on our WAN tender, Kerv Connect stood out with their approach to solution design and their strong team. The proof-of-concept installation has already delivered tangible benefit to ABP Food Group and we are excited to get started on the full SD-WAN rollout with them.”

John Armstrong
Group IT Director of ABP Food Group

Improved capacity and resilience

Visibility

All divisions have read-only access to the SD-WAN management platform which provides granular visibility of all traffic across the WAN. This has provided actionable insight that is already returning benefits within the broader ABP IT teams.

Resilience and Performance

Using multiple connections in active-active format to ensure heightened uptime and availability. Further, benefitting from real-time adjustments in application traffic flows to guarantee application performance.

Security and Segmentation

The ability to use a single SD-WAN platform within which the divisions are virtually segmented from each other, enabling the Group to have “one network” and benefiting from tightly controlled inter-divisional interactions.

Application Prioritisation

Ensuring that critical business applications enjoy priority over standard applications.

Cloud Access

Benefitting from Velocloud’s Cloud Gateway Architecture for optimised and resilient access to applications in the cloud (SaaS and IaaS).

Flexibility

Adding capacity is now as simple as adding it to the “connectivity pool” at any one site.

Want to learn more?

Speak our experts!

Give us a few details and we’ll get right back to you.

By pressing send, you agree to our Terms and Conditions and Privacy Policy.
This field is for validation purposes and should be left unchanged.

Case Study

CX and Digital Transformation within the Public Sector

Client

Public Sector

Project

CX Transformation

Road users, the economy, and employees benefit as agency reaches cloud destination in record time

Traffic jams, lane closures and resultant vehicle delays make a huge dent in economic activity, stopping businesses putting products on shelves and consumers from spending money. Metrics matter. Incident management and resolution delays are closely watched, with time lost per vehicle per mile as a key measure to monitor costs.

Now, calls get routed straight into Microsoft Dynamics, eliminating screen jumping and manual data entry. And our teams have lots of extra tools like webchat, SMS surveys, roadside video footage, and eMite reports and analytics.”

Want to know more?

Case Study

CX and Digital Transformation within the Public Sector

Client

Public Sector

Project

CX Transformation

Road users, the economy, and employees benefit as agency reaches cloud destination in record time

Traffic jams, lane closures and resultant vehicle delays make a huge dent in economic activity, stopping businesses putting products on shelves and consumers from spending money. Metrics matter. Incident management and resolution delays are closely watched, with time lost per vehicle per mile as a key measure to monitor costs.

Now, calls get routed straight into Microsoft Dynamics, eliminating screen jumping and manual data entry. And our teams have lots of extra tools like webchat, SMS surveys, roadside video footage, and eMite reports and analytics.”

Want to know more?

Case Study

Exposing Hidden Savings

Client

Metropolis International Group

Sector

Publishing

Price negotiation and haggling over tariffs alone is not the most effective route to cost reduction.

Intelligent call analysis can expose far bigger savings. It’s a specialist job, but big savings are still achievable if you can find a service provider with the knowledge and experience required. The proof of this was discovered by Metropoliis International Group when they reviewed their telecoms services. With some of the biggest titles in the industry, Metropolis is a top publisher in the consumer, business and travel sectors. In this aggressivley competitive environment, Metropolis has held a market leading position since 1994, due in good part to an active call centre focused on advertising sales. Heavy usage of outbound calls to both mobile and fixed line prospects knocks a big hole in the IT budget and represents a significant cost to the business as a whole.

I’m surprised at the scale of the savings. I’m even more surprised that I haven’t had to change my network carrier.

Having a novation agreement with BT, Kerv was able to take over management of our voice services and billing. The process was really simple, without any disruption to our telecoms services. Now, in the knowledge that Kerv is monitoring my call records, I can be confident that I’m always getting the best deal.
Richard Hutchinson
Finance Director

Want to know more?

Case Study

Building better businesses

Client

Terra Firma

Project

Cloud Communications

When Terra Firma needed to improve business continuity and voice communications it turned to technology partner Kerv Collaborate.

Terra Firma, like many organisations, had quickly embraced Microsoft Teams for collaboration, but had been nervous about migrating their telephony. Voxivo4Teams removed those concerns and Kerv Collaborate was with Terra Firma every single step of the way.

We haven’t seen any loss in productivity. Our employees work just as efficiently from home as they do in the office.

Voxivo4Teams was set up with Microsoft Teams Direct Routing as part of a hybrid approach. Importantly, it ensures quality call recordings for compliance purposes – a prerequisite for financial services companies. So, when the pandemic struck, Terra Firma changed to remote working without any problems or the expense of Microsoft Voice call plans.
Lee Colvin
Head of IT and Infrastructure, Terra Firma

Want to know more?