Prize Draw
A CX platform and provider you can trust
Thanks for visiting our booth at Socitm
Please complete the form to enter the free prize draw for the opportunity to win a £25 Amazon voucher.
- The draw will be completed on 12th June and the winners will be chosen at random from all valid entries returned by participants.
- The winners will be advised by email within 24 hours.
- No cash alternative will be offered.
- Entry is open to individuals of 18 years and older.
- If any of the winners are unable to be contacted within a reasonable period then another winner will be chosen.
Since you’re here…
We’re an award-winning Elite Genesys partner passionate about the success of our customers. We sell Genesys simply because we believe it’s the best technology in the business and we have the expertise to guide our customers to get the most out of the technology, regardless of size or industry. We can back up our words with an incredibly low churn rate, customers who consistently win CX industry awards and our high CSAT scores.
If you’re interested in finding out why customers have trusted us to implement over 90+ Genesys projects, supporting over 25,000 agents, then please read some of the case studies you can find below, and reach out if you have questions.
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You may be interested in
Our customer case studies
Creating a single digital front door
Somerset citizens used to be served by five separate authorities and multiple contact centres.
Now, consolidated on a Kerv cloud-based solution, a unitary Somerset Council is at the heart of public services delivery. Long, confusing IVR menus have been replaced by nine ultra-efficient digital assistants, halving abandonment rates and getting customers to where they need to be 47% faster.
Following Genesys implementation:
- 1 number for residents to call
- 50% reduction in abandoned calls
- 94% CSAT in the first week
- 47% reduction in average queue time
Listen to passionate CX advocate Kiran Grewal-Lehal from Walsall Council talk to us about the improvements they’ve made to the resident experience by making the best use of Genesys technology.
“What Genesys allows us to do is promote channel shift, so whilst it looks expensive, actually it’s not. The amount of savings that we’ve delivered on the back of using Genesys is phenomenal.”
On the use of Kerv app CX Translate
“We’ve been able to help so many customers with queries that actually even with an interpreter they would have struggled. They’re {residents} able to communicate with our agents in their own language and we can communicate back within their language, without actually realising we’re doing it”
West Lindsey District Council’s residents were being served by an aging telephony system that didn’t allow for self-serve options or enable them to take advantage of any of the new innovations in CX. Following a competitive tender, Genesys was chosen for their new system and this was duly implemented in autumn 2024.
Within the first 6 days of migrating the Council had already achieved 10 hours of efficiency gains, a much improved average speed to answer and customer satisfaction scores consistently hovering between 85% to 90%.
Join this webinar to hear from Lyn Marlow, Customer Strategy and Services Lead at West Lindsey DC in conversation with Paul Cox from Genesys partner Kerv, to find out the background behind the move, how it went and the next planned phases of the transformation project.
Based in the town of Aberaeron, Ceredigion County Council serves around 72,000 citizens, 25% of whom are over 65 years of age.
During Covid the Council was able to transition its customer service team to remote working with minimal disruption, thanks to its early adoption of Kerv Experience and Genesys Cloud. As customer services manager Anna Gawthorpe explains, the move was seamless, with staff taking their laptops home on a Friday and being fully operational by Monday.
This smooth shift was made possible by a strategic decision two years prior to replace an outdated on-prem telephony system. Facing challenges such as siloed communication and lack of central reporting, the Council partnered with Kerv Experience to implement the agile Genesys Cloud contact centre, enabling greater flexibility, cloud innovation, and omni-channel capabilities.
Creating a single digital front door
Somerset citizens used to be served by five separate authorities and multiple contact centres.
Now, consolidated on a Kerv cloud-based solution, a unitary Somerset Council is at the heart of public services delivery. Long, confusing IVR menus have been replaced by nine ultra-efficient digital assistants, halving abandonment rates and getting customers to where they need to be 47% faster.
Following Genesys implementation:
- 1 number for residents to call
- 50% reduction in abandoned calls
- 94% CSAT in the first week
- 47% reduction in average queue time
Listen to passionate CX advocate Kiran Grewal-Lehal from Walsall Council talk to us about the improvements they’ve made to the resident experience by making the best use of Genesys technology.
“What Genesys allows us to do is promote channel shift, so whilst it looks expensive, actually it’s not. The amount of savings that we’ve delivered on the back of using Genesys is phenomenal.”
On the use of Kerv app CX Translate
“We’ve been able to help so many customers with queries that actually even with an interpreter they would have struggled. They’re {residents} able to communicate with our agents in their own language and we can communicate back within their language, without actually realising we’re doing it”
West Lindsey District Council’s residents were being served by an aging telephony system that didn’t allow for self-serve options or enable them to take advantage of any of the new innovations in CX. Following a competitive tender, Genesys was chosen for their new system and this was duly implemented in autumn 2024.
Within the first 6 days of migrating the Council had already achieved 10 hours of efficiency gains, a much improved average speed to answer and customer satisfaction scores consistently hovering between 85% to 90%.
Join this webinar to hear from Lyn Marlow, Customer Strategy and Services Lead at West Lindsey DC in conversation with Paul Cox from Genesys partner Kerv, to find out the background behind the move, how it went and the next planned phases of the transformation project.
Based in the town of Aberaeron, Ceredigion County Council serves around 72,000 citizens, 25% of whom are over 65 years of age.
During Covid the Council was able to transition its customer service team to remote working with minimal disruption, thanks to its early adoption of Kerv Experience and Genesys Cloud. As customer services manager Anna Gawthorpe explains, the move was seamless, with staff taking their laptops home on a Friday and being fully operational by Monday.
This smooth shift was made possible by a strategic decision two years prior to replace an outdated on-prem telephony system. Facing challenges such as siloed communication and lack of central reporting, the Council partnered with Kerv Experience to implement the agile Genesys Cloud contact centre, enabling greater flexibility, cloud innovation, and omni-channel capabilities.
Genesys Cloud Demo
Watch this short video from the perspective of an agent, admin or supervisor to see how easy Genesys is to use.
The Kerv Difference
Creating amazing experiences with Genesys Cloud.
100% Genesys all of the time
We’re an award-winning Genesys Partner focusing exclusively on Genesys technology. The deep knowledge and expertise that focus brings, guarantees you a highly skilled and efficient deployment.
Let the evidence speak for itself – our Service Delivery CSAT rating is 99%.
Building relationships
We’re here for the long haul and know how important it is for you to maximise your Genesys Cloud investment.
All of our customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology with our special Kerv human touch. Deep dive and community sessions also ensure you have the information you need.
Assistance when you need it
Kerv Experience solutions are agile and tailored to you. Whether you require the guidance of a CX Consultant to expertly navigate you through the customer journey, or the convenience of a 24/7 helpdesk support— we’ve got you covered.
For those times when you just need a solution to work and not sweat the details, we also have a managed service offering.
