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A CX platform and provider you can trust
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Please complete the form to enter the free prize draw for the opportunity to win a Samsung Galaxy Tab A9.
- The draw will be completed on 30th April and the winner will be chosen at random from all valid entries returned by participants.
- The winner will be advised by email within 24 hours.
- No cash alternative will be offered.
- Entry is open to individuals of 18 years and older.
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Since you’re here…
We’re an award-winning Elite Genesys partner passionate about the success of our customers. We sell Genesys simply because we believe it’s the best technology in the business and we have the expertise to guide our customers to get the most out of the technology, regardless of size or industry. We can back up our words with an incredibly low churn rate, customers who consistently win CX industry awards and our high CSAT scores.
If you’re interested in finding out why customers have trusted us to implement over 90+ Genesys projects, supporting over 25,000 agents, then please read some of the case studies you can find below, and reach out if you have questions.
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Our customer case studies
PureGym – 100% Digital Contact Centre
PureGym is a leading gym operator in Europe, known for its affordable, 24/7 fitness facilities and flexible no-contract memberships. With over 500 locations, it caters to over 1.6 million members across the UK and beyond.
Following Genesys implementation:
- 6000 enquiries a week resolved with auto replies
- 24% reduction in agent hours
- 14% increase in contacts handled per hour
- 350,000 new members in January 2025 alone
- Seasonal demand no longer requires additional headcount
- Bronze winner ECCCSAs Most Effective Management of Peak Demand
Creating a single digital front door
Somerset citizens used to be served by five separate authorities and multiple contact centres.
Now, consolidated on a Kerv cloud-based solution, a unitary Somerset Council is at the heart of public services delivery. Long, confusing IVR menus have been replaced by nine ultra-efficient digital assistants, halving abandonment rates and getting customers to where they need to be 47% faster.
Following Genesys implementation:
- 1 number for residents to call
- 50% reduction in abandoned calls
- 94% CSAT in the first week
- 47% reduction in average queue time
In 2023, Skipton launched a large-scale transformation programme to address declining customer effort scores. The programme focuses on three principles: digital-first, enabling human interaction when needed, and absolute customer focus.
The first critical project for the programme was to rapidly migrate their on-premises telephony system to Genesys Cloud, setting the foundation for future customer service innovation.
Following Genesys implementation:
- Higher first contact resolution
- Lower average handling time
- Gold winner ECCCSAs for Most Effective Strategic Transformation
At the heart of Atom bank’s service is their mobile app and linked contact centre which continually provide exceptional customer experience (CX), as reflected by consistently high Trustpilot scores.
Upgrading to Genesys Cloud provided the ideal fit for their data-led digital experience.
“Technology moves on a lot in five years. We were looking for a cloud-native solution that allowed us to be more self-sufficient and configure the system as we wanted. For example, to achieve tighter integration with our mobile app and back-office systems. We’re also big on self-service so finding a partner with strong AI and bot capabilities was important too.” Ben Evans, Customer Support Manager.
Listen to passionate CX advocate Kiran Grewal-Lehal from Walsall Council talk to us about the improvements they’ve made to the resident experience by making the best use of Genesys technology.
“What Genesys allows us to do is promote channel shift, so whilst it looks expensive, actually it’s not. The amount of savings that we’ve delivered on the back of using Genesys is phenomenal.”
On the use of Kerv app CX Translate
“We’ve been able to help so many customers with queries that actually even with an interpreter they would have struggled. They’re {residents} able to communicate with our agents in their own language and we can communicate back within their language, without actually realising we’re doing it”
PureGym – 100% Digital Contact Centre
PureGym is a leading gym operator in Europe, known for its affordable, 24/7 fitness facilities and flexible no-contract memberships. With over 500 locations, it caters to over 1.6 million members across the UK and beyond.
Following Genesys implementation:
- 6000 enquiries a week resolved with auto replies
- 24% reduction in agent hours
- 14% increase in contacts handled per hour
- 350,000 new members in January 2025 alone
- Seasonal demand no longer requires additional headcount
- Bronze winner ECCCSAs Most Effective Management of Peak Demand
Creating a single digital front door
Somerset citizens used to be served by five separate authorities and multiple contact centres.
Now, consolidated on a Kerv cloud-based solution, a unitary Somerset Council is at the heart of public services delivery. Long, confusing IVR menus have been replaced by nine ultra-efficient digital assistants, halving abandonment rates and getting customers to where they need to be 47% faster.
Following Genesys implementation:
- 1 number for residents to call
- 50% reduction in abandoned calls
- 94% CSAT in the first week
- 47% reduction in average queue time
In 2023, Skipton launched a large-scale transformation programme to address declining customer effort scores. The programme focuses on three principles: digital-first, enabling human interaction when needed, and absolute customer focus.
The first critical project for the programme was to rapidly migrate their on-premises telephony system to Genesys Cloud, setting the foundation for future customer service innovation.
Following Genesys implementation:
- Higher first contact resolution
- Lower average handling time
- Gold winner ECCCSAs for Most Effective Strategic Transformation
At the heart of Atom bank’s service is their mobile app and linked contact centre which continually provide exceptional customer experience (CX), as reflected by consistently high Trustpilot scores.
Upgrading to Genesys Cloud provided the ideal fit for their data-led digital experience.
“Technology moves on a lot in five years. We were looking for a cloud-native solution that allowed us to be more self-sufficient and configure the system as we wanted. For example, to achieve tighter integration with our mobile app and back-office systems. We’re also big on self-service so finding a partner with strong AI and bot capabilities was important too.” Ben Evans, Customer Support Manager.
Listen to passionate CX advocate Kiran Grewal-Lehal from Walsall Council talk to us about the improvements they’ve made to the resident experience by making the best use of Genesys technology.
“What Genesys allows us to do is promote channel shift, so whilst it looks expensive, actually it’s not. The amount of savings that we’ve delivered on the back of using Genesys is phenomenal.”
On the use of Kerv app CX Translate
“We’ve been able to help so many customers with queries that actually even with an interpreter they would have struggled. They’re {residents} able to communicate with our agents in their own language and we can communicate back within their language, without actually realising we’re doing it”
Genesys Cloud Demo
Watch this short video from the perspective of an agent, admin or supervisor to see how easy Genesys is to use.
The Kerv Difference
Creating amazing experiences with Genesys Cloud.
100% Genesys all of the time
We’re an award-winning Genesys Partner focusing exclusively on Genesys technology. The deep knowledge and expertise that focus brings, guarantees you a highly skilled and efficient deployment.
Let the evidence speak for itself – our Service Delivery CSAT rating is 99%.
Building relationships
We’re here for the long haul and know how important it is for you to maximise your Genesys Cloud investment.
All of our customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology with our special Kerv human touch. Deep dive and community sessions also ensure you have the information you need.
Assistance when you need it
Kerv Experience solutions are agile and tailored to you. Whether you require the guidance of a CX Consultant to expertly navigate you through the customer journey, or the convenience of a 24/7 helpdesk support— we’ve got you covered.
For those times when you just need a solution to work and not sweat the details, we also have a managed service offering.
