Offer
Migrate from Avaya and get 25% off Genesys Cloud licences*
What’s in it for you?
- Save money by ditching expensive, outdated equipment and inflexible contracts
- Be empowered to make platform changes yourself, instantly, without support tickets
- Enjoy a reliable, flexible omnichannel platform and give your customers the experience they deserve
- Explore new AI features risk-free with the flexible token system delivered by a Genesys Elite Partner.
👉 Watch the short video to see how easy Genesys is—for agents, admins, and supervisors
*Terms and Conditions apply, see end of page for details
Talk to us and see how we can help make your Avaya migration seamless
The Kerv Difference
Creating amazing experiences with Genesys Cloud.
100% Genesys all of the time
We’re an award-winning Genesys Partner focusing exclusively on Genesys technology. The deep knowledge and expertise that focus brings, guarantees you a highly skilled and efficient deployment.
Building relationships
All of our customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology with our special Kerv human touch. Deep dive and community sessions also ensure you have the information you need.
Assistance when you need it
Kerv Experience solutions are agile and tailored to you. Whether you require the guidance of a CX Consultant to expertly navigate you through the customer journey, or the convenience of a 24/7 helpdesk support— we’ve got you covered.
Here’s how we’ve helped one of our customers – Utility Warehouse
Utility Warehouse chose the Genesys Cloud platform and have since been empowered to implement enhancements and integrations on their own.
When its London contact centre ran on Avaya on-premises technology, service regularly suffered due to outages, multiple disconnected systems and lack of insight into customer journeys. With our support, they’ve been able to:
- Boost productivity and streamline integrations
- Cut transfer and response times
- Reduce average IVR queues by 75%
Ready to migrate your contact centre?
Terms and Conditions
Terms and conditions for 25% off Genesys Cloud licenses promotion.
The following terms and conditions will apply to any offer made by Kerv Experience Limited in relation to the limited-time promotional discount.
- Minimum Purchase Requirement: The customer is required to procure a minimum of ten (10) Genesys Cloud licenses, to be eligible for the discount promotion.
- Contract Duration: The customer must enter into a contract for the newly procured Genesys Cloud licenses, for a term of no less than three (3) years.
- Promotional Discount:
- Kerv Experience Limited make available this offer (for a limited time only, as set out in clause 6 below ‘Order Submission Deadline’ ); a 25% discount on the monthly charge associated with the purchase of the new Genesys Cloud licenses.
- The promotion discount will not apply to any other form of licence and cannot be transferred for use on other Genesys or Kerv Experience Limited goods and/or services.
- Where the customer is eligible for the discount, it will only apply to the monthly charges for the first year of the contract.
- Monthly charges for years 2 and 3 will be aligned to the standard pricing model with no discount applied (unless agreed otherwise in writing between the customer and Kerv Experience Limited).
- In no event will the promotional discount extend to any other Genesys Cloud licenses adjunct services for example (but not limited to) professional services or consultancy fees.
- This offer is not strictly limited to apply to one (1) order per organisation. However, where a customer seeks to apply the promotional discount on multiple orders, the customer must seek prior consent from Kerv Experience Limited, to apply the discount to multiple orders.
- Availability:
- This promotion is strictly subject to availability.
- Kerv Experience Limited reserve the right to withdraw or amend the terms of this promotion at any time (without prior notice).
- In no event will Kerv Experience Limited be liable in any manner whatsoever, where such promotion is amended or withdrawn, pursuant to these terms.
- Eligibility:
- This offer is made available to those organisations who:
- are currently in contract (including any rolling term contract) with any Avaya entity; and
- are presently utilising the Avaya Experience Platform (AXP).
- Kerv Experience Limited reserve the right to withdraw any offer made to an organisation prior to any contract being agreed in writing.
- Any discount offered is non-transferable to other parties and cannot be exchanged for either i) other goods; ii) other services and/or iii) cash or monetary sums held on account.
- This offer is made available to those organisations who:
- Order Submission Deadline: To avail of this promotion, the organisation must complete a signed order and/or a contract with Kerv Experience Limited, no later than 5pm (GMT) 30 September 2025.
- Applicable law:
- Participation in this promotion shall be solely governed by these terms and conditions, until such other order terms and/or contract is agreed for the procurement of the new Genesys Cloud licences.
- These terms and conditions are governed by and construed in accordance with the laws of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
- Kerv Experience Limited are not responsible for any typographical errors or omissions.
Kerv Experience Limited nor any other entity within the Kerv Group, will be responsible or liable for any loss or damage of any sort (save for those liabilities unable to be excluded at law), which are incurred as the result of an organisation proceeding with accepting this promotional discount offer.
