The CX Factor: A Deep Dive into Customer Experience

Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.

For the first episode we are joined by Atom bank on a journey through their CX priorities, transformation and future plans featuring Ben Evans, Customer Support Manager and Emily Callander, Configuration Specialist.

Key highlights:

• CX priorities – making it easy to do business with Atom
• Using customer insights to empower and enthuse agents
• Taking control with the Genesys platform
• Digital contact centres – are you a robot?
• Using AI as a support, not a front door
• What’s next?

Interested in learning more? Read the Atom bank case study.