CX Translate Now Supporting Emails Alongside Messaging Chats

Published 24/06/24 under:

Kerv have announced a powerful upgrade to its industry-leading CX Translate solution. CX Translate, designed to seamlessly integrate with Genesys Cloud, now empowers contact centre agents to overcome language barriers not just in messaging chats, but also in emails.

“This exciting update empowers businesses to deliver exceptional customer service experiences regardless of language or location,” said David Groves, Product Director at Kerv. “With CX Translate, agents can provide efficient and accurate support across webchats, SMS, emails, and other messaging channels, fostering deeper customer connections and boosting overall satisfaction.”

Key Benefits of the latest CX Translate upgrade:

• Effortless Email Translation: Agents can now translate incoming and outgoing email inquiries in real-time, ensuring clear communication and faster resolution times.
• Multilingual Mastery: CX Translate supports over 110 languages, with automatic language detection to identify customer preferences and keep agents informed.
• Unmatched Accuracy and Reliability: The solution leverages multiple translation engines for exceptional accuracy (99.95%) and boasts a proven track record of 100% uptime since its summer 2023 launch.
• Security and Compliance: CX Translate prioritizes data security, with full support for GDPR Subject Access Requests (SAR) and deletion of Personally Identifiable Information (PII).

Awarded winning: Recognized for its innovative approach, CX Translate garnered a “Highly Commended” distinction in the Best Innovation category of the Comms Council Awards. More importantly, it has won over thousands of satisfied users.

Get in touch if you’d like to learn more!