Contact Centre as a Service (CCaaS)
Exceptional customer experiences – delivered on the cloud
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Contact centre solutions that transform customer experience
Exceptional customer experiences are critical to building brand loyalty and turning customers into ambassadors. Meeting your customers through their preferred channels—whether traditional or digital—is a key challenge.
Kerv’s Contact Centre as a Service (CCaaS) solutions empower businesses to deliver seamless and personalized interactions every time. With scalable tools, omni-channel integration, and automation, CCaaS grows with your business and ensures a consistent, customer-first approach.
As trusted contact centre solution providers and a leading Genesys Cloud Partner, Kerv delivers tailored solutions designed to enhance customer insights, streamline integrations and reduce operational effort, delivering meaningful, impactful service when it matters most.
The Kerv Difference
Award-Winning CCaaS Deployments and Customer-First Consulting
Genesys Cloud Experts
As an award-winning Genesys partner, we focus exclusively on Genesys Cloud technology. This allows us to deliver efficient, high-quality deployments backed by deep expertise. Our experience guarantees successful results every time. Check out our case studies to see the evidence for yourself!
Omni-Channel Expertise
In a digital-first world, staying connected with your customers across multiple touchpoints is essential. Our omni-channel contact centre solutions enable seamless communication across social media, chatbots, email, web, and mobile, helping your brand deliver exceptional service.
CX Consultancy
Kerv offers expert consultancy services tailored to your unique requirements. Whether you want to modernize your processes or expand your capabilities, our skilled contact centre consultants will help you achieve your goals. We apply cutting-edge methodologies and advanced technology to improve your operations end-to-end.
Integrated CX Applications
Our solutions integrate effortlessly with Genesys Cloud to enhance your operations. From live translation tools for digital channels to advanced analytics dashboards and API integrations for CRMs, our tools deliver real-world business value. .
Bringing Your Vision to Life, Step by Step
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Benefits
Customer Contact and the Power of the Cloud
Always Ahead of the Kerv
Always be on the latest version of your contact centre platform with automatic updates—no more costly or time-consuming upgrades.
Scalable Flexibility
Your CCaaS platform grows with your business. Scale capacity, add new features, and adapt to evolving customer demands at the click of a button.
Built for the Hybrid Workforce
Support your remote or hybrid team with secure, web-based tools that ensure compliance while keeping employees engaged and connected, no matter where they are.
Operational Excellence at Every Level
Features like workforce management, quality monitoring, and compliance tools are built into the platform, creating a seamless user experience.
Integration Without Limits
Connect your contact centre with leading CRMs, communication tools, and APIs for endless customization possibilities.
AI-Driven Insights
Leverage AI in your contact centre operation to power 24/7 chatbots, self-service capabilities, intelligent routing, sentiment , predictive analytics and more for meaningful customer interactions
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FAQs
Got any questions about Contact Centre as a Service?
CCaaS, or Contact Centre as a Service, is a cloud-hosted platform offering businesses tools for customer interaction across voice, chat, email, and social media channels.
An omnichannel contact centre integrates multiple communication channels—like chat, email, phone, and social media—into a single, seamless customer experience.
While multichannel contact centres operate independently across channels, omnichannel contact centres unify all channels for a consistent, connected customer journey.
CCaaS offers flexibility, scalability, omni-channel integration, and AI-driven automation to enhance customer satisfaction and operational efficiency.
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