Guardian Assurance
Ensure 100% Call Recording Compliance with Guardian Assurance by Kerv
Speak with us today!Complete call recording compliance assurance: data, endpoints, configuration
Are you struggling to meet regulatory requirements? Get absolute confidence in every in-scope communication captured and secured with Kerv’s Guardian Assurance.
What is Guardian Assurance?
Guardian Assurance offers a unique suite of solutions designed specifically to address these critical concerns.
Stop Guessing, Start Assuring
Unlike basic call recording tools, Guardian Assurance empowers Compliance and Risk teams with proactive monitoring, verification, and real-time assurance that your call recording systems are functioning flawlessly. Whether you’re in financial services, healthcare, or any other regulated industry, we help you demonstrate full compliance with regulatory standards like MiFID II, Dodd-Frank, or FCA guidelines.
Features
A mobile recording solution built for complete compliance—at any scale.
Reconciliation of Call Data
CDR Assure performs near real-time cross-comparison of call data against recording metadata, significantly reducing the risk of missing recorded calls which provides a high level of confidence that calls made by in-scope users are being captured.
Comprehensive Multi-Modality Support
Guardian Assurance can pull data from multiple communication modalities, including Verint, NICE, Teams, Zoom, BT, Movius, IPC, Cisco Webex, Cloud9, and Genesys. This provides a unified view across your institution’s diverse communication platforms, ensuring comprehensive coverage for recording and reconciliation.
Proactive Endpoint Assurance Testing
Guardian Endpoint Assure proactively tests recording endpoints daily to ensure they are ready for recording prior to the start of trading or post a major migration. This helps identify and resolve potential issues before they lead to missed recordings.
Cost-Effective Audio Quality Measurement
Guardian Endpoint Assure leverages your existing transcription infrastructure and uses Word Error Rate (WER) comparison against a golden source to efficiently measure audio quality. This innovative approach makes sound quality assessment both cost-effective, efficient and seamless to implement.
Automated Alerting and Issue Remediation
Kerv Guardian features automated alerting for breaches, allowing institutions to triage, remediate, and bring the user back into compliance. Similarly, Endpoint Assure includes automatic retries for failed tests and escalates persistent failures with relevant log files and Tier 1 technical analysis.
Intuitive and Role-Specific Dashboards
Guardian Assurance provides a suite of UX enriched dashboards, such as the CDR Reconciliation Dashboards, Endpoint Assure Dashboard, and a Config Inspector Overview Page, designed to provide at-a-glance summaries and detailed insights and alerts relevant to different persona’s, such as Compliance Managers and Operations Managers.
Purpose-built product suite to ensure your entire communication ecosystem is secure, auditable, and always compliant.
CDR Assure
Is every in-scope call made and recorded?
This module verifies that all required communications are being captured according to compliance policies. Perfect for meeting financial services recording requirements.
Config Assure
Is every recording device and platform configured correctly?
Instantly detect misconfigurations in your call recording environment. Ensure your compliance recording system setup is accurate and always audit-ready.
Endpoint Assure
Is every endpoint device recording? Is the audio clear and retrievable?
Monitor every phone, soft client, and communication endpoint to guarantee call audio quality, successful capture, and data integrity.
See the Guardian Assurance product suite in action!
The kerv Difference
A Complete Call Capture Assurance with Guardian CDR Assure
Guardian CDR Assure directly tackles this issue with its powerful reconciliation engine.
- Real-time retrospection
CDR Assure performs near real-time cross-comparison of call data against recording metadata, significantly reducing the risk of in scope calls being missed for recording. - Multi-device recording
Data can be ingested from multiple platforms, improving operational efficiency. By leveraging the Collaboration/Telephony API to directly import call data into the Kerv CDR database, we ensure precise reconciliation between call data and recorded user information. - Complete Compliance Visibility with CDR Assure Dashboards
Gain instant insights into recorded and non-recorded calls, ensuring compliance teams can track, investigate, and verify all call data with confidence—supporting audits, regulatory requirements, and trend analysis effortlessly. - Proactive Endpoint Readiness for Uninterrupted Recording
Guardian Endpoint Assure ensures recording reliability by automatically testing endpoints daily, detecting issues before they impact compliance, and providing real-time insights for swift resolution. - Continuous Monitoring for Recording Platform Integrity
Kerv Config Assure proactively detects and alerts on unauthorised or accidental configuration changes, ensuring your recording platform remains secure, compliant, and fully operational. - Integrated Assurance for Complete Confidence
Kerv’s Guardian Assurance offer a unique and comprehensive approach to call recording compliance. By combining near real-time reconciliation, proactive endpoint testing, and continuous configuration monitoring, we provide Compliance and Operations Teams with the assurance they need to confidently meet regulatory requirements and mitigate the risk of costly errors and penalties.
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