WEBINAR

Improving CX: how to engage your customers on the channel of their choice

If you missed our webinar, ‘Improving CX: how to engage your customers on the channel of their choice’, you can now watch it back on demand.

What was covered? 

  • The importance of omnichannel and digital and the key role that live channels play in creating an excellent customer service.
  • How you can improve your customer experience through channels such as email, SMS, chat and social, allowing your customers to choose the right channel for them.
  • A demonstration of the Genesys Cloud platform where we will show you its intelligent routing capabilities by offering customers alternative channels – skipping the high wait times and improving the customer journey.

To watch the full webinar, complete the form.

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