Improving CX: how to engage your customers on the channel of their choice
If you missed our webinar, ‘Improving CX: how to engage your customers on the channel of their choice’, you can now watch it back on demand.
What was covered?
- The importance of omnichannel and digital and the key role that live channels play in creating an excellent customer service.
- How you can improve your customer experience through channels such as email, SMS, chat and social, allowing your customers to choose the right channel for them.
- A demonstration of the Genesys Cloud platform where we will show you its intelligent routing capabilities by offering customers alternative channels – skipping the high wait times and improving the customer journey.
To watch the full webinar, complete the form.