Overview – What is Speak Up?
At Kerv, we believe that good governance is the foundation of a responsible and ethical business. Our Speak Up service is designed to ensure that everyone we engage with including employees, partners, customers, and our community can raise concerns safely and confidentially.
Kerv is committed to operating at the highest level of integrity, accountability, and trust, ensuring that everyone has a voice and that we uphold the highest standards of ethical behaviour.
What concerns can be raised via the Speak Up service?
Kerv’s Speak Up service is a confidential and secure way to report serious concerns that may impact individuals, our organisation, or the communities we serve. This service is available to both Kerv employees and external stakeholders (e.g. customers, suppliers, and partners).
For Kerv Employees
If you are a Kerv employee, we encourage you to first raise any concern through internal channels typically your Line Manager or People Partner in line with Kerv’s Grievance Policy.
If your concern remains unresolved, or if you prefer to raise it anonymously, Speak Up can be used to report:
- Any other unethical, illegal, or improper behaviour.
- Fraud, bribery, or corruption
- Harassment, bullying, or discrimination
- Serious breaches of policies or regulations
- Environmental concerns
- Unresolved health and safety risks
- Community impact issues
What it is not for:
- HR-related concerns (e.g. pay, leave, performance feedback)
- Personal issues unrelated to workplace conduct
- Situations involving immediate threats to life or property (please follow emergency protocols).
For External (Customers, Partners, Suppliers)
If you are not employed by Kerv and have a concern or if you need to report a serious concern confidentially or anonymously, Speak Up is available for:
- Unethical or improper conduct by Kerv employees or representatives.
- Fraud, bribery, or corruption
- Discrimination, harassment, or unsafe practices
- Serious breaches of regulations or contractual obligations
- Environmental or community-related concerns
What it is not for:
- Product or service-related complaints (please refer to our Complaints Policy or contact your Customer Success Manager or Account Manager)
- General feedback or customer service issues.
No Proof? No problem.
A sincere concern is enough! Read our policies.
How to use the Speak Up Service?
Kerv has partnered with Safe call, an independent, confidential external reporting service. You can raise a concern through these two ways:
Please note: These services are available 24 hours a day, 7 days a week.
Telephone
You can find specific numbers and ways to contact for the UK, India, and other countries below.
- UK – 0800 915 1571
- India – 000 800 4401 256
- Other Countries – see here for Full International Telephone List.
What Next?
Here’s what happens next
For Web-forms
Your report will be handled with the utmost care and confidentiality. It will be referred to one or more of the following, depending on the circumstances: our Chief People Officer, Governance Risk & Compliance Director, General Counsel, and/or Chief Sustainability Officer.
We will acknowledge your concern within 48 hours and aim to respond within 10 days.
For Telephone Reports
For more details on our Speak up, Whistleblowing and Grievance policies, please visit the Policies Hub.
Our Policies
Policies that support your voice
Speak up and Accountability Policy
This policy outlines how all our stakeholders can speak-up when things have gone wrong, raising grievances or concerns with us, including how we will respond to ensure our processes are transparent, accessible, and fair, in line with international best practices.
Whistle-blower Protection Policy
This policy explains how Kerv protects individuals who raise concerns under whistleblower frameworks, and what they can expect after raising a concern. This policy applies globally and complements our Speak Up & Accountability Policy, which sets out how all serious concerns — including whistleblowing — should be raised.
