Overview – What is Speak Up?
At Kerv, the culture of speaking up has always been at the heart of how we operate. From day one, we’ve valued transparency, encouraged to be challenged, and protected the principle that doing the right thing matters — even when it’s hard.
We’ve never seen governance as checklist, but as a lived commitment to integrity, accountability, and trust. Over the years, we’ve built an environment where people feel safe to raise concerns and confident they’ll be heard.
Our Speak Up service isn’t new — it’s just an evolution of that long-standing culture. It’s a refined, independent, and confidential channel of last resort — there for when other routes feel difficult or closed. Because no one should feel silenced, and no issue should go unheard.
What concerns can be raised via the Speak Up service?
Kerv’s Speak Up service is a confidential and secure way to report serious concerns that may impact individuals, our organisation, or the communities we serve, including Whistleblowing (also see our Whistleblowing Protection Policy). This service is available to both Kerv employees and ALL external stakeholders (e.g. customers, suppliers, and partners).
For Kerv Employees
If you are a Kerv employee, we encourage you to first raise any concern through internal channels typically your Line Manager or People Partner in line with Kerv’s Employee Grievance Policy. If your concern remains unresolved, or if you prefer to raise it anonymously, Speak Up is available for all serious concerns including but not limited to:
- Whistleblowing
- Unethical, illegal, or improper behaviour
- Fraud, bribery, or corruption
- Harassment, bullying, or discrimination
- Serious breaches of policies or regulations
- Environmental concerns
- Unresolved health and safety risks
- Community impact issues.
For Everyone else
If you are not employed by Kerv but still one of our stakeholders (e.g. Customers, Partners, Investors, Suppliers, Our Community) and have a grievance or if you need to report a serious concern confidentially or anonymously, Speak Up is available for all serious concerns including but not limited to:
- Whistleblowing
- Unethical or improper conduct by any Kerv representatives.
- Fraud, bribery, or corruption
- Discrimination, harassment, or unsafe practices
- Serious breaches of regulations or contractual obligations
- Environmental issues
- Community-related concerns.
No Proof? Still Heard.
We take every concern seriously. Read our policies to learn how we handle your concerns.
How to use the Speak Up Service?
Kerv has partnered with Safecall, an independent, confidential external reporting service. You can report in one of three ways: Anonymously, confidentially (your details shared only with Safecall), or openly with your identity available as needed.
You can raise a concern using either of the below services, both are available 24 hours a day, 7 days a week.
Telephone
We recommend calling if you’re comfortable to raise your concern — you’ll speak directly to trained specialists, with translators available if needed.
- UK – 0800 915 1571
- India – 000 800 4401 256
- See here for Full International Telephone List.
Online
If you’re not comfortable speaking to someone directly, you can raise your concern online — it’s secure, accessible anytime, and lets you share at your own pace.
What Next?
Here’s what happens next
Your report will be handled with the utmost care and confidentiality. It will be referred to one or more of the following, depending on the circumstances: our Chief People Officer, Governance Risk & Compliance Director, General Counsel, and/or Chief Sustainability Officer.
We will acknowledge your concern within 48 hours and aim to respond within 10 days.
For more details on our Speak up, Whistleblowing and Employee Grievance (internal) policies, please visit the Policies Hub.
Our Policies
Policies that support your voice
Speak up and Accountability Policy
This policy outlines how all our stakeholders can speak-up when things have gone wrong, raising grievances or concerns with us, including how we will respond to ensure our processes are transparent, accessible, and fair, in line with international best practices.
Whistle-blower Protection Policy
This policy explains how Kerv protects individuals who raise concerns under whistleblower frameworks, and what they can expect after raising a concern. This policy applies globally and complements our Speak Up & Accountability Policy, which sets out how all serious concerns including whistleblowing, should be raised.
