Please note: As the role includes visiting customer sites in North London (N1, N5) a full UK driving license would be preferred. This is an on-site role.
About Us:
Launched in July 2020, the Kerv Group is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger of five highly successful organisations. One of those organisations is Transform who provide innovative infrastructure solutions and managed services. If you join us you will be part of a company that is growing quickly in areas that are a focus for every business across the globe. We are proud of the frank and honest relationships we have with our clients and our continued ability to deliver what we say we will do.
About the role:
This is an exciting opportunity to join our energetic, dynamic and driven team focused on improving user performance, mitigating risk and increasing business agility. Working directly under the Support Team Leader you will be responsible for dealing with technical support requests from the client, the public, liaising with other engineers and assisting with the maintenance of our client’s infrastructure. The position will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. There may be a requirement to work outside of business hours to accommodate customer requests or project deliverables, therefore we require engineers who are willing to be flexible in this respect (remuneration is given for all out of hours work).
Your Part to Play:
Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site.
This role requires your attendance on the client site(s) supporting customers accessing IT services (North London)
Helping customers solve technical issues with their computers (hardware and software)
Liaising directly with end users to resolve any problems, as directed by the Support Team Leader
Logging technical support requests over the telephone, face to face or by email
Using remote control tools and technologies to assist end users’ as required
Documenting systems and procedures as implemented for and on behalf of our customers
All about you:
The position is very much customer facing and customer service skills and good communication skills are essential together with helpdesk experience.
Your technical competence will ideally include the following technologies that the support team cover:
• Azure Cloud – including Intune and autopilot
• Microsoft Hyper-V
• Microsoft OS (2012/2016/W7/W8/W10) including associated hardware
• Microsoft Exchange and Office 365
• Server Hardware and Software
• Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, WIFI solutions and network switches and cabling Cloud backup solutions IT peripherals
• You must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and the drive to progress your own learning and career.
You will live the Kerv values …
Think Customer First
Team is everything
Spread good vibes
Build Future
Do the Right Thing
Benefits:
Private Medical Insurance
25 Days Holiday + Bank Holidays in the UK
Sick Pay
Parental Leave
Pension
Employer Assistance Programme
Training and Development provided
Various Perks via Vitality Health App
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
