About Us
Launched in July 2020, the Kerv Group is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the acquisition of seven highly successful organisations, we are now over 850 employees.
About the Role
As a result of expanding product development and an acquisition, we need a CX Developer to help us create the next versions of our products.
The role fits inside the “CX Products Team”, who develop and maintain a variety of different products that integrate with Genesys. This role will focus on contributing towards the development of the next version of CX Vizz. There will also be opportunities to work on other CX Products, as well as customer projects.
CX Vizz is a Data extraction tool that enables data visualisation and dashboard applications using databases which it populates. It downloads data from Genesys (and a few other cloud services). It runs both inside customer networks, and in our own cloud environment. It is written in C# and is almost entirely back-end software.
The other CX Products are built on top of Genesys Cloud Contact Centre, and use their APIs, are written using C# .NET Core and JavaScript technologies and significantly enhance our Genesys capabilities. All our products are available via the Genesys AppFoundry and some are also available from the Microsoft AppSource marketplaces, as well as sold directly.
Currently, we have four other CX products:
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CX Translate – a translation tool which enables automated translation between over 70 languages for web-chat, WhatsApp and Facebook messenger interactions
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CX Connect with Dynamics– an integration between Genesys Cloud Contact Centre and Microsoft Dynamics which enables both to be used together seamlessly.
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CX Desktop Bridge – an SDK which enables Genesys Cloud’s browser based user interface to expose events and API calls to the agent’s desktop session so that legacy applications can be integrated to Genesys.
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CX Email Expert– an enhancement to Genesys’ existing email capability that adds the ability to park and resume emails, and for supervisors to manage and redirect emails.
Additionally, we create and support a small number of custom software development projects which are for a specific customer. We also manage and maintain infrastructure in AWS and Azure to run these applications.
You will work as part of a small team, currently consisting of 5 others, working together to design and implement new features, identify and fix defects, and create new products.
Your Part to Play
As part of a new team, you will work with the Product Owner to deliver new features and help the Service Desk with customer tickets when needed.
You will also contribute towards the technical design of products with the Product Director and the rest of the team. This includes conducting and organising research on the best way to achieve a particular technical goal, understanding customers’ business requirements, and providing timescale estimates.
The role is preferably hybrid but can be remote based on experience.
All about You
You must have:
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Experience with .NET, C# preferably also with experience of using Postgres and Microsoft SQL databases.
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Experience with front-end technologies including Javascript
Ideally you will also have:
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Knowledge on how to build and deploy docker containers
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Some experience of Cloud hosting technologies, particularly using Amazon Web Services i.e.. AWS ECR/ECS/EC2/RDS
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Experience of call centres and an understanding of telephony
You will live the Kerv values …
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Do the Right Thing
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Build Future
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Think Customer First
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Team Is Everything
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Spread Good vibes
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
