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Virtual Local Government CX Roundtable

Managing the current economic crisis through the lens of Customer Service in Local Government.

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Date: Wednesday 28th September

Time: 11am, 1 hour

Join the discussion where we will be joined by local government expert, Mark Adams Wright and Genesys to discuss the following:

  • How do Councils manage the demand of interactions into their contact centre as citizens need help and support to manage through the current economic demand.
  • Prioritisation of digital channels to help route interactions.
  • Championing the challenge!
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