The Role of AI in Government: Driving Operational Costs Down Whilst Improving Citizen Experience

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The role of AI in Government: how to drive operational costs down whilst improving your citizen experience.

AI is transforming the way we live and work. It can be used to help local governments enhance their citizen engagement, automate tasks and streamline their processes. However, implementing it correctly is key if Councils are to see the benefits.

Join Kerv, Genesys and Walsall Council experts on the 22nd November at our Local Government virtual roundtable where we will be discussing:

• Enhancing Citizen Experience: deploy a self-serve strategy to deflect common queries and free up agents for critical tasks.
• AI & Digitalisation: how to digitally reshape council services with the use of chatbots.
• How AI can help budgeting and ease cost pressures.
• Reducing siloed systems for more effective data management.
• The role AI and Digital services play in sustainability: How can AI and digital services, in addition to cost savings, contribute positively to reducing a council’s carbon footprint, and ensure it is measurable.

Previous participants have found great value in these interactive sessions, as they provide a secure environment for open discussions on the mentioned topics.