Local Government CX Roundtable – Empower Your Agents With AI

Empowering your agents with AI

Artificial Intelligence (AI) is rapidly transforming contact centre operations, making them more efficient and cost-effective and helping to reduce workload and stress levels for human agents.  

However, with AI moving so fast, it is important councils are investing in the right tools for their agents. In our next Local Government CX Roundtable, we will be covering how councils can empower their agents with AI whilst providing an efficient, fast customer service. 

• Hear how your agents can utilise AI features to help them manage their workload and drive efficiency.
• Discover best practices when deploying chatbots and real-life examples of how to use automation successfully.
• Hear how Walsall Council (recently awarded Most Improved Council 2024) have deployed AI agent assist in their contact centre operation and the positive effects this has had on both their agents and customer experience.
• Hear from West Lindsey District Council on their future AI ambitions and why agent assist features in their plans.

Read more about our previous CX and AI Local Government roundtable sessions here.