CX Trends 2026: Bridging the Gap Between Expectation & Performance

What felt like great CX in 2025 has quickly become the new normal. As we think about 2026, staying ahead isn’t about having the loudest bells and whistles; it’s about building a service culture that feels human, proactive and deeply trusted.

We’ve spent the last few months gathering the brightest ideas from industry futurologists and—most importantly—real-world data from teams just like yours. We’ve distilled all of it into a friendly, trends webinar designed specifically for CX, IT & Operation leaders.

What We’ll Explore

• Building trust: how you can use tools to become more human and make your customers and agents feel truly seen.
• Transforming CX outcomes and experiences with Agentic AI.
• The power of combining human and automation to eliminate customer friction and deliver empathy at scale.

Join our CX and AI experts as we share the latest CX shifts transforming service, building loyalty and shaping strategies that lead the way in 2026.