Smarter IT for Councils: Cut Costs, Improve Service, Deliver Better Outcomes

Maximise Return on Your IT Investment, Improve Service Levels, Reduce Call Volumes & Enhance Customer Satisfaction

Local and regional councils face growing pressure to deliver more with less while ensuring IT services support critical community needs. Many struggle with outdated processes, rising costs, and a lack of autonomy over their services.

This webinar is designed for senior IT and Service Management leaders in councils who want to modernise their ITSM, optimise existing technology investments, and deliver better customer outcomes—fast.

Through real-world examples—including the transformation journey of Harrow Council—you’ll gain actionable insights on building a more resilient and efficient IT service that meets the needs of both your internal teams and the people you serve.

Harrow Council: A Case Study in ITSM Success with Catherine Little

Join Catherine Little, Head of IT Operations at Harrow Council as she discusses the journey the council went on with Kerv to regain control over their IT services, in-source key functions, implement a SIAM delivery model, and introduce a new ITSM solution.

🚀 Results:
✅ 60% First-Time Fix rate within weeks
✅ 89.9% customer satisfaction (CSAT)
✅ 30% of incidents & 60% of requests now handled via self-service
✅ Significant reductions in call volumes, major incidents & response times

This session will break down how they achieved these outcomes—and how your council can do the same, read our case study to get a sneak preview!

Who Should Attend?

You’ll learn how to:

✔ Streamline IT services for greater efficiency and control
✔ Maximise your existing technology investment with quick wins
✔ Enhance supplier management and improve SLA performance
✔ Reduce costs while boosting service quality
✔ Increase autonomy over IT operations

Register Now

Join us to discover practical steps to enhance your IT services, optimise your current tech investments, and improve service levels for users.