Revolutionising Customer Experience Using AI, Data & Digital

Join us at our in-person event to find out how companies leverage cloud technologies and bring together AI, data and digital to enhance their customer experience at every touchpoint.

Why Attend

Discover how you can create an improved CX by joining us on the day to:
Hear about the role Genesys plays

• Develop customer empathy, personalisation and brilliant CX.
• See Genesys Cloud CX in action
• Experience the all-in-one cloud contact centre solution.
• The role of data in digital transformation
• Linking Genesys Cloud with Microsoft Power BI and Power Platforms.
• The role AI and data plays in driving an empathetic CX
• Linking Genesys Cloud with Microsoft Teams and Dynamics 365.

Agenda

Breakdown of the day

• 9.15am: Tea & Coffee.
• 9.30am: Welcome.
• 9.40am: The Kerv Vision: The CX and EX trends we are seeing in the market.
• 10.00am: Genesys Keynote: The role Genesys Cloud plays in developing customer empathy, personalisation to deliver brilliant CX.
• 10.20am: CX Transformation Story: How Vision Direct transformed their Contact Centre operation.
• 10.40am: Break
• 11.00am: Discover the Genesys and Microsoft stack integration capabilities:
  • A live Genesys Cloud CX demo.
  • The role of data in digital transformation: linking Genesys Cloud with Microsoft Power BI and Power Platforms.
  • The role AI and data plays in driving an empathetic customer experience: linking Genesys Cloud with Microsoft Teams and Dynamics 365 to gain powerful data insights.
• 11.45am: Q&A panel discussion – your questions answered.
• 12.30pm: Lunch & optional tour of the museum.