CX Strategy Event: Accelerating your Customer Experience with AI & Data

CX Strategy Event: Accelerating your Customer Experience with AI & Data

Join us at the Royal Armouries to learn from industry leaders, including Genesys, PureGym and Mi Hub about automating and transforming your customer experience using the latest tools, technology and AI developments!

Attendees will:

• Learn about linking CX and CRM: Find out how you can utilise AI to implement data-driven experiences with live demos of the Genesys integration with Microsoft. 
• Learn how to optimise a digital experience through AI.  
• Hear directly from two customers: PureGym on their huge (and award-winning!) CX transformation and Mi Hub on the advantages of moving to the greater flexibility of Genesys from an old legacy system. 
• Discover how Genesys are leading the way in customer empathy and hyper-personalisation.  

Guests also get free access to the Royal Armouries Museum!

Agenda:

9.30am: Tea, coffee & light breakfast 

10.00am: Customer experience in the age of AI: balancing AI with a human touch for CX success.

10.20am: Genesys Keynote: The future of CX: discover what’s coming next in digital, AI, and customer journey management.  

10.45am: PureGym: CX Transformation Story – the challenges, solutions and business outcomes achieved. 

11.00am: Mi Hub: CX Transformation story – the challenges, solutions and business outcomes achieved. 

11.15am: Break

11.30am: Live CX and CRM demo:  discover Genesys Cloud and the CRM integration capabilities, enabling faster decisions with better data. 

A live Genesys Cloud demo: using digital and AI to improve your CX.

Linking CX and CRM: The role AI and data plays in delivering a truly connected customer experience: live demonstrations of the integration between Genesys Cloud, Microsoft and Salesforce, including a co-pilot demo!

12.30pm: Q&A panel discussion – your questions answered.  

1.00pm: Lunch & optional access to the Royal Armouries Museum.