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Build your own AI-powered bot in Genesys Cloud

Build a Genesys Bot Workshop

Join us at customer site UCL for a morning of hands on AI bot building! Aimed at business leaders, this event will demonstrate how easy it is to get started with an AI bot inside Genesys Cloud to really help you drive an efficient customer experience.

Event highlights:

  • Hands-On Bot Building: We’ll guide you through the process of creating your own chatbot.
  • Vertical Roundtable discussions: To bring AI to life – connect with like-minded individuals interested in AI and automation.
  • No Coding Required: Don’t worry if you’re not a tech whiz – this workshop is beginner-friendly, and no coding experience is necessary.
  • AI for Everyone: Discover how AI can be a tool for everyone, not just IT professionals, and explore its creative potential.


9.30am: Tea, coffee & light breakfast

10.00am: The AI possibilities in CX – example bot scenarios for best impact and success

10.30am: A live demonstration of the bot and AI features in Genesys Cloud

10.45am: Build the bot session – using a pre-planned scenario, this part of the agenda will walk you through building a bot inside Genesys Cloud with support from Kerv experts

11:45am: See your bots in action

12.10pm: UCL Keynote – hear how UCL have implemented a new CX strategy and AI bots with Genesys Cloud and Kerv

12.30pm: Lunch/drinks and networking

Guests also get free access to UCL and an optional tour of the grounds!


Ian Calkin

Senior Technical Lead for Unified Voice, UCL

Paul Cox

Senior CX Consultant, Kerv Experience

Sean Lindsay

Senior Principal Solutions Consultant, Kerv Experience

Dimitri Spiropoulos

Principal Solutions Consultant, Kerv Experience

20 Bedford Road, London

Register now

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Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.