The CX Factor: A Deep Dive into Customer Experience
Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.
For the second episode we are joined by UCL a London based university, on a journey through their CX priorities, transformation and future plans featuring Ian Calkin, Platform Service Owner.
Key highlights:
- Recent changes for UCL
- Top CX priorities
- What’s improved?
- UCL AI ambitions
- How was A Level results day different in 2024?
- What’s next?
Enjoyed this podcast. Listen to some more!
Event Video
Highlights from the CX Strategy Event, October 2024
What did we cover at the event?
Kerv, PureGym, Mi Hub, Genesys and Microsoft experts gathered at the impressive Royal Armouries Museum in Leeds to showcase how companies can elevate their CX strategies by utilising AI, Digital and Data strategies and implement data-driven empathetic customer experiences.
Watch the highlights reel to find out what we covered at the event and then get in touch with us to find out how you can start your own CX and digital transformation journey with Genesys.
Fancy coming along to the next one? Check out our Events page.
Want more info? Read the event blog, including some great benefit stats from our customer speakers!
The CX Factor: A Deep Dive into Customer Experience
Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.
For the first episode we are joined by Atom bank on a journey through their CX priorities, transformation and future plans featuring Ben Evans, Customer Support Manager and Emily Callander, Configuration Specialist.
Key highlights:
- CX priorities – making it easy to do business with Atom
- Using customer insights to empower and enthuse agents
- Taking control with the Genesys platform
- Digital contact centres – are you a robot?
- Using AI as a support, not a front door
- What’s next?
Interested in learning more? Read the Atom bank case study.
