In this special episode of Learning Kerv, host Rufus Grig is joined by three retail experts to unpack how AI is really changing the game in the retail world. From transforming customer experience to reshaping in-store operations and supporting frontline workers, this episode gets into what’s working, what’s not, and what’s coming next.
Guests include:
- Neil Holden (Ignite AI Partners): on why AI is the biggest shift retail has seen (yes, bigger than dot-com).
- Dan Speed (Dunelm): on why your fancy AI is useless without rock-solid networking.
- Tim Walpole (Retail Trust): on the link between AI, wellbeing, and your store’s bottom line.
Expect straight talk on:
- Real-world AI use cases in retail
- Data ethics and the customer trust contract
- AI-powered colleague support and wellbeing
- Why infrastructure is the unsung hero of innovation
- The not-so-distant future of voice commerce and AI assistants
If you want honest insight (with a side of wit) on what AI means for retail right now – have a listen!

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Discover how Women@Kerv is transforming the tech landscape!
Watch Chloe Black and Helen Lancaster share how our community supports and uplifts women through mentorship, inspiring events, and personal stories đź’Ş
“It was really important for me that they had a place to come, to learn, to share knowledge and gather some inspiration from other senior women in the business”, Chloe Black ✨
To discover more about what it means to be part of Kerv, explore Life at Kerv today!
Want to join us at Kerv?

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Get to know the team, what they do and how they embody Kerv values to drive the brand forward đź’Ą
The team lives by all the Kerv values, but especially ‘Spread Good Vibes’ and ‘Team is Everything’!
Tune in now to get to know Lee and discover Life at Kerv as part of the Central Marketing Team!
To discover more about what it means to be part of Kerv, explore Life at Kerv today!