Local Government CX Roundtable – Empower Your Agents With AI

Empowering your agents with AI

Artificial Intelligence (AI) is rapidly transforming contact centre operations, making them more efficient and cost-effective and helping to reduce workload and stress levels for human agents.  

However, with AI moving so fast, it is important councils are investing in the right tools for their agents. In our next Local Government CX Roundtable, we will be covering how councils can empower their agents with AI whilst providing an efficient, fast customer service. 

Join Kerv and Genesys experts on the 21st November as we discuss the following:

• How your agents can utilise AI features to help them manage their workload and drive efficiency.
• How the use of chatbots and self-service can free up your agents from repetitive tasks.
• Best practices when deploying chatbots and real-life examples of how to use automation successfully.

Read more about our previous CX and AI Local Government roundtable sessions here.