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Zendesk

The power behind (billions of) customer conversations

Overview

Kerv Experience and Zendesk – building excellent customer experiences

When you want to support, design and improve customer relationships, Kerv and Zendesk customer service software deliver results. Zendesk started the customer experience revolution back in 2007 by enabling any business to take customer service online. Today it champions great service for all sorts of clients worldwide and Kerv Experience knows exactly how to leverage its power for your business.

Featured Webinar

Improving CX: how to engage your customers on the channel of their choice

Learn how you can improve your customer experience through various channels, allowing your customers to choose the right channels for them.

The Kerv Difference

Flexible. Simple. Human.

Zendesk Expertise

We’re a trusted Zendesk partner – with the skills and knowledge to maximise your value from the platform.

 

Tailored for you

We tailor Zendesk to meet your unique needs and ensue it fits in with your business model.

 

Managed Service

We offer a managed service allowing you to focus on your business and leave the optimisation of your contact centre to us.

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Webinar

Webinar on demand: Improving CX: how to engage your customers on the channel of their choice

23/04/2022

Making customer service better.

Customer-centric

Zendesk is built to be open and flexible, so your team can connect all your data sources and bring up the right information about your customers automatically.

Omni-channel

Be where your customers want you to be, without the stress of changing lanes. The Support Suite lets your agents work seamlessly, with a single set of tools and processes that work the same way on any channel.

Flexible agent workspace

Whatever your support looks like, you can adjust Zendesk to fit. From day one, your team can customise their support environment based on the use case or channel. No code required.

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