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R19
Exec Summary
This release addresses issues in ‘Canned Response’, improved interface clarity and database performance.
Technical Detail
- Moved ‘Tooltip’ to below the header section
- Fixed an issue where accented letters were not correctly handled in canned responses
- Fixed an issue where the search functionality was struggling to find a specific search phrase within Canned Responses
- Fixed an issue where the user was unable to clear the ‘Canned Response’ search
- Improved database performance.
R18
Exec Summary
This release addresses security.
Technical Detail
- Fixed issues with the Genesys wizard.
- Fixed an issue where we were using ‘Full Name’ instead of ‘Agent Alias’.
- Various security updates.
Upgrade Procedure
1 – take a backup of the database and of webserver1 & webserver2
2 – apply OS updates to sql1 & reboot
3 – apply OS updates to sql2 & reboot
4 – apply OS updates to sql3 & reboot
5 – disconnect webserver1 from the load balancer (up to 30 seconds to drain requests)
6 – update webserver1, apply OS updates & reboot.
7 – upgrade the database schema & reconnect webserver1, and test.
8 – upgrade webserver2, apply OS updates & reboot
9 – reconnect webserver2
10 – apply OS updates to jump server & reboot
R17
Exec Summary
This release addresses security and technical issues.
Technical Detail
- Security Update
R16
Exec Summary
Security improvements and updates
Technical Detail
- Issues fixed
- Security Update
