Local Government CX Roundtable: How Somerset Created a Single Front Door Through Their Unitary Organisation

How Somerset Created a Single Front Door Through Their Unitary Organisation

With more local councils preparing to merge into unitary authorities this is an exceptionally timely focus for our latest Local Government CX Roundtable. We will be joined by Somerset Council’s Gareth Denslow, Service Manager for Customer Access. Gareth will be sharing the background and challenges of bringing together 5 separate authorities, each with their own disparate contact centres, into one central cohesive point of contact.

Join this webinar to find out:

• How Somerset united 155 council functions, 1,073 separate services and 5 different contact centres into a single point of contact for residents.
• How voicebots, self-service and triaging have been a game changer, ensuring residents are directed quickly and efficiently to the right departments.
• The benefits and outcomes for local residents and agents.

To maintain the confidentiality of all participants and the information shared, we want to kindly remind everyone that this webinar session will not be recorded. Please ensure you join us live to catch all the valuable content.

Register now to join the conversation!