Responsible AI Adoption: Enhancing Customer Experience Across Financial Institutions

Responsible AI Adoption: Enhancing Customer Experience Across Financial Institutions

With the FCA sharpening its focus on delivering and recording good customer outcomes, finance firms need to meet these robust standards to deliver responsible, compliant customer experiences. AI is reshaping how compliance is managed. The right AI solution can deliver smarter, faster, and more reliable customer outcomes. But navigating this landscape isn’t simple.

Register for our webinar to learn how to unlock AI‑powered CX without compromising security, ethics, or customer trust. You will hear from:

• Skipton Building Society – CX and AI Impact: find out how Skipton identified the value of AI through their CX transformation (on-prem to cloud journey), whilst addressing regulatory and risk considerations through deep testing. Joe will also share their positive experience using Speech & Text analytics.
• AI Value: Paulette Toynton, now at Genesys but previously at HSBC: where she oversaw their Genesys project which is predicted to give $60m worth of AI value in 3 years.
• AI for good: How do you ensure compliance with AI is both effective and trustworthy, whilst managing risks like data privacy, fraud and governance with a clear, strategic roadmap?