Responsible AI Adoption with Skipton Building Society: Enhancing Customer Experience Across Financial Institutions

Responsible AI Adoption: Enhancing Customer Experience Across Financial Institutions

With the FCA sharpening its focus on delivering and recording good customer outcomes, finance firms need to meet these robust standards to deliver responsible, compliant customer experiences. AI is reshaping how compliance is managed. The right AI solution can deliver smarter, faster, and more reliable customer outcomes. But navigating this landscape isn’t simple.

Register for our webinar to learn how to unlock AI‑powered CX without compromising security, ethics, or customer trust. You will hear from:

• Skipton Building Society – AI Impact and Risk: find out how Skipton identified the value of AI whilst addressing regulatory and operational considerations through deep testing and the measures they put in place to mitigate risk.
• AI Value: Paulette Toynton, now at Genesys but previously at HSBC: where she oversaw their Genesys project which is predicted to give $60m worth of AI value in 3 years.
• AI for good: How do you ensure compliance with AI is both effective and trustworthy, whilst managing risks like data privacy, fraud and governance with a clear, strategic roadmap?